Sr Program Manager WWRR Planning
Sr Program Manager WWRR Planning
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
13-04-2025
Job Description
As a key member of the WWRR Planning team youll drive strategic initiatives that transform Amazons returns management landscape. This role uniquely positions you at the intersection of customer experience operational efficiency and business growth. Youll have the opportunity to analyze the endtoend reverse logistics supply chain identifying substantial costsaving opportunities while maintaining Amazons customercentric focus.
Working directly with senior leadership youll shape the future of returns management through datadriven decisions and innovative solutions. Your responsibilities will include collaborating with diverse stakeholders to identify validate and execute highimpact return reduction initiatives. The role requires deep analytical skills to translate complex operational data and customer behavior trends into actionable insights. Youll communicate these findings through clear compelling narratives to influence senior leadership decisions.
Success in this role demands strategic thinking balanced with tactical excellence. Youll leverage your problemsolving abilities to navigate ambiguous business challenges manage competing priorities and build strong crossfunctional partnerships. This position offers exceptional growth opportunities through exposure to program management advanced analytics and strategic planning core competencies valued across Amazon. In this fastpaced environment youll continuously expand your expertise while driving measurable business impact.
Key job responsibilities
Strategic Initiative Leadership
Oversee the endtoend development and of multiple highimpact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration while defining clear success metrics and tracking mechanisms.
Analytics & Decision Making
Your role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights enabling datadriven decision making across the organization through clear compelling analysis and communication.
Stakeholder Management & Communication
A core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. Youll partner closely with Technology Product Operations and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential as will leading crossfunctional meetings and working sessions to align on priorities and plans.
Program Management &
Success in this role requires exceptional program management skills as youll oversee multiple concurrent initiatives through various stages of development and implementation.
A day in the life
Partner with business stakeholders to generate and validate return reduction opportunities
Lead program management for multiple initiatives from ideation to implementation
Conduct indepth analysis of factors which impact returns
Develop and present strategic recommendations to senior leadership
Drive datainformed decisionmaking and build dashboards
Build and maintain relationships with crossfunctional partners
About the team
The WWRR Planning team within Returns & Recommerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazons cost flywheel.
We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational BIE and economist teams who together manage the lifecycle of returned and damaged products.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
SQL skills and experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of data visualization and reports tools experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Working directly with senior leadership youll shape the future of returns management through datadriven decisions and innovative solutions. Your responsibilities will include collaborating with diverse stakeholders to identify validate and execute highimpact return reduction initiatives. The role requires deep analytical skills to translate complex operational data and customer behavior trends into actionable insights. Youll communicate these findings through clear compelling narratives to influence senior leadership decisions.
Success in this role demands strategic thinking balanced with tactical excellence. Youll leverage your problemsolving abilities to navigate ambiguous business challenges manage competing priorities and build strong crossfunctional partnerships. This position offers exceptional growth opportunities through exposure to program management advanced analytics and strategic planning core competencies valued across Amazon. In this fastpaced environment youll continuously expand your expertise while driving measurable business impact.
Key job responsibilities
Strategic Initiative Leadership
Oversee the endtoend development and of multiple highimpact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration while defining clear success metrics and tracking mechanisms.
Analytics & Decision Making
Your role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights enabling datadriven decision making across the organization through clear compelling analysis and communication.
Stakeholder Management & Communication
A core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. Youll partner closely with Technology Product Operations and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential as will leading crossfunctional meetings and working sessions to align on priorities and plans.
Program Management &
Success in this role requires exceptional program management skills as youll oversee multiple concurrent initiatives through various stages of development and implementation.
A day in the life
Partner with business stakeholders to generate and validate return reduction opportunities
Lead program management for multiple initiatives from ideation to implementation
Conduct indepth analysis of factors which impact returns
Develop and present strategic recommendations to senior leadership
Drive datainformed decisionmaking and build dashboards
Build and maintain relationships with crossfunctional partners
About the team
The WWRR Planning team within Returns & Recommerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazons cost flywheel.
We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational BIE and economist teams who together manage the lifecycle of returned and damaged products.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
SQL skills and experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of data visualization and reports tools experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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