User Experience Software Applications Trainer
User Experience Software Applications Trainer
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$ 75000 - 80000
1 Vacancy
Job Description
For Applicants Residing in California:
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Privacy Policy and Privacy Notice for California Residents located at Experience Software Applications Trainer Details:Snell and Wilmer is currently looking for a User Experience Software Applications Trainer for our Orange County Office. You will provide front line analysis formulation and problemsolving for IT issues in coordination with the help desk/solution center for all attorneys and staff in the assigned geographic area.
Position Overview:
This role is responsible for diagnosing resolving and escalating IT technical support issues related to hardware applications and systems within the local office(s). Additional responsibilities include identifying training needs developing and implementing comprehensive training plans and materials and delivering classes and orientations to address those needs.You will also provide software training and ongoing support to the Firms employees in collaboration with the Director of Learning & User Support.
This position reports directly to the Director of Learning & User Support and works closely with IT Management software development/procurement teams and user groups. The Office Senior Director of Administration will also collaborate with IT during annual performance evaluations and compensation reviews.
Position responsibilitiesinclude but are not limited to the following:
User Experience is the primary resource/responsible person for IT support and firmwide training on IT issues integral to the functioning and success of the firm.
- Front Line Analysis Formulation and Technical Support:
- Coordinating designing and implementing plans for user integration/setup and departures
- Troubleshoot/problemsolve technology problems and implement resolution
- Configure formulate and support:
- Hardware
- Laptops
- Desktops
- Devices Mobile
- Printers and MFDs
- Peripherals
- IT Infrastructure management and analysis with:
- VoIP phones
- Audio Visual systems
- Cloud based video conference systems
- Install and configure software
- Configure mobile devices and laptops for connection to firm systems
- Support the Solution Center Infrastructure Systems and Security teams.
- Identify systemic technical issues and image workstations to preserve and analyze data as necessary
- Support video conferences virtual courtrooms technology needs for internal and external meetings (audio/visual presentation needs) and troubleshoot/resolve technological issues in real time as they arise
- Attorney and Staff Training and Education:
- Analyze the needs of attorneys and staff with respect to IT education and identify learning opportunities and improvements
- Work independently to research plan and write lessons and training materials
- Develop and deliver learning programs and course materials and track and analyze trends in attendance and usage of programs
- Consistently provide individualized handson/demonstration learning sessions
- Conduct new hire orientation
- Utilize the Learning Management System (LMS) for calendaring promoting courses and reporting
- Additional Responsibilities:
- Maintain strong working relationship and open communication with the Director of Administration
- Maintain strong working knowledge of the Firms technology systems by continuing to enhance personal knowledge through ongoing training reading and improvement initiatives
- Provide feedback analysis and creative solutions for improving IT functions training and usage
- Utilize IT ticketing system provide support with documentation including FAQs instructions procedures and knowledgebased articles
- Provide training to firms facilities management provider to facilitate requested support
- Provide Tier 2 Tier 3 onsite support for Hardware Infrastructure and Systems teams
- Provide updates status and completion information to manager and user
- Independently research and review developments/trends in IT in the legal industry
- Always provide the highest level of service to all attorneys and staff
Experience and Qualifications:
- Experience designing and drafting technical course materials
- Proven work experience as an IT Trainer or similar role
- Excellent communication and written skills
- Ability to work independently and apply technical knowledge to problemsolve on short timeframes
- Achieve technical certifications aligned with duties and responsibilities
- Working knowledge of Legal applications
- Strong communication and training skills with the ability to communicate technical information to nontechnical users
- Exceptional customer service skills
- Ability to multitask manage and appropriately prioritize multiple projects
- Strong technical knowledge of PC hardware Windows and Apple iOS
- Working knowledge of basic network concepts (such as TCP/IP LAN WAN wireless VPN and IP telephony)
- Resolve open issues and escalate when required
- Desire to research proactively learn new and emerging trends in IT support and analysis
- Strong knowledge of MS Office 2019 (O365
- Lifting carrying and moving lighttomedium weights of up to 45 lbs.
- Minimal travel required
Compensation for this role ranges from $75000 to $80000 based on experience and qualifications.
Snell & Wilmer offers a competitive performancebased compensation and a generous benefits package starting on your first day. The benefits package includes medical dental vision disability life insurance 401K/profit sharing paid holidays tuition reimbursement paid time off including vacation time personal time and sick time where appropriate. Snell & Wilmer values the principles of Diversity Equity and Inclusion.Be Seen Be Heard Be Valued Belong.
Snell & Wilmer is an Equal Employment Opportunity employer.
Employment Type
Full-Time
