AnalystPatient Relations
AnalystPatient Relations
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Company: Oak Street Health
Title:Patient Relations Manager
Role Description:
Oak Street Health takes a teambased approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent hightouch assistance to our patients everyday.
Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.
Core Responsibilities:
Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
Serve as internal resource in the clinic on insurance questions for physicians and staff
Assist patients in navigating the healthcare system help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage welcome visits and orientation processes for new Oak Street Health patients
Assist patients with applying for public benefits such as Public Aid free phones and Extra Help for prescription
Support the clinic management team on operational activities as needed including scheduling and billing
Provide exceptional customer service to create an unmatched patient experience
Foster patient engagement through the design and of events including center tours
Other duties as assigned
What are we looking for
Were looking for motivated individuals with:
A problemsolving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
Sales background preferred but not required
Experience with and a supportive attitude toward our patient population of older adults
Familiarity with relevant patient population
Community health experience preferred
Proficient PC skills
Bachelors degree preferred or equivalent education and work experience
Fluency in Spanish Polish Russian or other languages commonly spoken by people in the communities we serve preferred where necessary
US work authorization
Someone who embodies being Oaky
What does being Oaky look like
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being spy
Why Oak Street
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare as well as:
Collaborative and energetic culture
Fastpaced and innovative environment
Competitive benefits including paid vacation and sick time generous 401K match with immediate vesting and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth/careers.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$21.10 $44.99This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 10/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
IC
Employment Type
Full-Time
