drjobs Senior Manager Workplace Services

Senior Manager Workplace Services

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1 Vacancy
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Job Location drjobs

Fort Lauderdale, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

One of the bestknown names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cant. The Love Boat promises something for everyone.

Were looking for an amazing Sr. Manager Workplace Services to fill this role which is based in our Fort Lauderdale office. Youll be responsible for designing implementing and managing a companys digital work environment utilizing various collaboration and communication tools to optimize employee productivity streamline workflows and enhance the overall user experience often including responsibilities like selecting appropriate technologies developing adoption strategies providing user support and monitoring performance metrics across the digital workplace platform.

Heres a summary of what Princess is looking for in itsSr. Manager Workplace Services. Is this you

Responsibilities

  • Establish strong partnerships and effective communication between team leaders and other stakeholders. deliver services that are clearly defined delivery criteria are established and solutions for potential issues are preemptively devised.
  • Leading the service delivery team managing conflict and ensuring the teams processes and tasks are conducted efficiently.
  • Experience managing seven or eight figure finances and budgets blended skillset of strategic planning meticulous attention to detail and robust financial acumen.
  • Governance of Service Desk/End User computing:
  • Performance Monitoring: Continuously monitor service performance against predefined benchmarks addressing any deviations promptly.
  • Accountability: Hold service providers accountable for their performance promoting transparency and reliability.
  • User Satisfaction: Ensure adherence to SLAs to meet user expectations and enhance satisfaction and trust.
  • Vendor management: overseeing and coordinating the activities of thirdparty suppliers to ensure they deliver the expected quality cost and performance.
  • This role involves implementing strategic costsaving measures while maintaining or even enhancing customer satisfaction.
  • Initiate and hold regular formal meetings with internal and external team members when needed to course correct provide further clarity or provide updates to all management levels.
  • Overseeing special projects and working with PMs to ensure timelines are met.
  • Provide management and oversight of internal and external resources and providing detailed technical direction as well as broader strategy on projects/products.


Requirements

  • Bachelors Degree in Computer Science or equivalent experience.
  • 10 Years Experience in Tech Support/Customer Service leading a team that selects deploys and manages tools for enduser technologies.
  • Indepth knowledge of common programs and solutions especially the products and services used by customers in their industry.
  • Advanced knowledge of Service Now ticketing platform.
  • Microsoft certifications
  • ITIL Certifications
  • Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H1B status).

This position is considered Hybrid and follows the Companys schedule of three days in the office per week (Tuesday Thursday). However beginning in 2027 employees in this position will be required to work onsite at our new headquarters in Miami FL.

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and wellbeing of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

#PCL




Required Experience:

Senior Manager

Employment Type

Full-Time

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