Client Management Engineer SCCM Engineering Operations Lead
Client Management Engineer SCCM Engineering Operations Lead
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1 Vacancy
Job Description
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
Enterprise Technology plays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance the customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
The selected individual will lead efforts related to the engineering implementation and ongoing support and maintenance of Fords client management infrastructure (SCCM Dynatrace/SCOM SCCM comanagement) and all client management initiatives. As the team lead this person will be expected to partner with resources across multiple teams globally and document/manage project plans for each project using JIRA including documenting risks/issues for management to ensure that the objectives are completed on time. This individual is expected to demonstrate strong SCCM Admin/Technical skills as well as Project Management skills.
Creativity and analytical thinking will be used in order to shape the design and controls implementation of key client strategies.
This position is suited to someone who is both comfortable working independently and also collaborating with both SCCM Operations Global Software Distribution Services and external teams/suppliers as well as department leadership.
The client management team is comprised of seasoned engineers committed to delivering high quality technology experiences and helping the business succeed. The team is located in both Dearborn Michigan and Chennai India in order to cover Ford Motor Companys entire global footprint.
Responsibilities
What youll do...
- Lead and support all SCCM projects/work including SCCM SQL CMG TLS upgrades and quarterly patching of servers. Engage with the latest projects related to Fords Modern Desktop initiative (e.g. SCCM CoManagement).
- Setup configure and troubleshoot SCCM Site Servers such as Distribution Points Management Points Software Update Points etc. Configure analyze and respond to/resolve system outages and performance degradation using Dynatrace and SCOM monitoring tools.
- Lead troubleshooting conversations and manage open cases with Microsoft. Maintain an understanding of the service components and strategy and effectively communicate to stakeholders.
- Document & update project plans using the teams JIRA board (Epics & Stories); identify and document risks/issues in a timely manner and drive the project work to completion on time as per our commitments to management.
- Manage service components throughout their lifecycle. Create product roadmaps and maintain technology component records for applications and infrastructure.
- Partner with engineers to complete required security assessments and documentation for products in the Client Management portfolio.
- Lead knowledge management efforts for products in the portfolio including development and upkeep of component knowledge articles.
- Manage global software installations/upgrades to as many as 150k client devices via the SCCM console.
- Expected to work occasional weekends to support SCCM upgrades and maintenance.
Qualifications
Youll have...
- Bachelors degree in Computer Science or related OR a combination of education and experience
- 5 years of experience working as a SCCM Administrator responsible for managing a largescale/global SCCM serverbased infrastructure that supports over 10k Windowsbased PCs/Laptops (not a SCCM Console user that deploys software/patches)
- SCCM Cloud Management Gateway installation and maintenance
- SCCM Application Model Packaging experience
- Experience managing software/patch bundle installs/upgrades/uninstalls centrally to a large client device population using the SCCM console.
- Strong Project Management team leadership and multitasking skills; demonstrated prior experience rolling out a global SCCM infrastructure upgrade using an Agile approach
- Programming or scripting experience (VBScript PowerShell Java Springboot)
- Strong knowledge of Active Directory and SQL Server
- Advanced knowledge of Windows Server OS
- Ability to work independently on assigned tasks with minimal guidance
- Strong analytical and problemsolving skills
- PC/Laptopbased technical support expertise with Windows 10
- Strong organizational and presentation skills
- Customerfocused mentality
Even better you may have...
- PC/Laptopbased technical support expertise with Windows 11
- Experience using JIRA for project management
- Working knowledge of CanonicalLandscape and/or JAMF (used to support our Ubuntu and MAC devices)
- Experience writing SQL Server Reporting Services (SSRS) reports
- SharePoint Administrator experience
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits click here:
position is a range of salary grades 78.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.
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Employment Type
Full-Time
