L2 Support Engineer
L2 Support Engineer
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1 Vacancy
Job Description
Job Description
Join Us as a 2nd Line (Technical) Support Engineer!
About the Company
Were looking for an experience and passionate L2 Support Engineer to join their newly fast growing team in Cape Town.
Duties and Responsibilities
As a 2nd Line (Technical) Support Engineer you will troubleshoot complex technical issues escalated from L1 support manage incidents to ensure SLAs are met and documented and use PowerShell for automation and issue replication.
You will also resolve SSO SIP flow and trunk problems on SBCs maintain and update the Knowledge Base and manage SQL Server databases by executing queries.
Additionally you will collaborate with development teams to resolve software bugs monitor cloud infrastructure and Azure Resource Manager (ARM) and work in shifts including weekends to provide continuous support.
Requirements
We value competencies over experience. If you excel in:
- Customer Centricity Proactiveness Collaboration Adaptability Communication Taking Ownership and Continuous Learning
You should also have:
- Minimum of 5 years of experience in software development companies
- Understandingof containerized software architectures and Kubernetes
- Strong knowledge of VoIP systems at an infrastructure level specifically in utilizing the SIP protocol over TLS/TCP and UDP is essential.
- Deep understanding of Microsoft Azure and Powershell scripting
- Proficient skills and knowledge of log analysis and troubleshooting methodology.
- Skilled in troubleshooting root cause analysis SLAs knowledge and incident management;
- Demonstrate strong expertise in REST API and network protocols along with handson experience using tools like Postman or Wireshark (knowledge on using web browser development tools to troubleshoot web applications and analyzing .har file captures is a requirement)
- Background in * UCaaS Unified Communications UC and Contact Centers is a plus.
- Basic scripting and programming knowledge will make you stand out
You can apply here or click on this link to apply through our website
Employment Type
Full-Time
Key Skills
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