Applications & Technical Support Engineer

Job Title: Applications & Technical Support Engineer (12-Month FTC Maternity Cover)

Reporting into: Head of Technology

Location: Manchester(This role is hybrid with 3 days working from the Manchester Northern Quarter office)

Salary: Competitive

Why Join Grayce

At Grayce we fuel business transformation for some of the worlds most ambitious over a decade weve partnered with FTSE 100 and 250 companies helping them achieve impactful results by developing and deploying high-calibre graduate talent across the UK and beyond.

As we continue to expand we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support.

Key Responsibilities

• Deliver prompt and reliable first and second line IT support to end-users addressing incidents and service requests related to Grayces cloud infrastructure and leased hardware estate.
• Provide hands-on desktop support including local application troubleshooting and device performance optimisation.
• Support maintain and implement changes across Grayces suite of line-of-business applications.
• Manage access control and user account requests in accordance with security and compliance standards.
• Continuously identify and implement improvements to incident service request and change management processes.
• Serve as the primary point of contact for the internal IT user community ensuring a responsive and user-centric support experience.
• Provide IT facilities support including assistance with room and desk bookings AV equipment and related systems.
• Provide Technical expertise in Application Improvement Projects
  

Application Support and Maintenance

Provide subject matter expertise in the configuration and support of:

Salesforce

• Manage and maintain our Salesforce CRM platform including user setup profiles roles and permissions.

• Maintain and implement customised solutions including process builder workflows and dashboards.

Power BI

Proficiency in Power BI with a focus on building and managing integrations between core business systems (e.g. CRM ERP HRIS).


Skills and Experience

• Strong curiosity and a continuous improvement mindset with a proactive approach to learning and problem-solving.
• Committed to delivering outstanding customer service and creating a positive stakeholder experience.
• Proactive in identifying and resolving issues before they affect operations.
• Confident communicator with the ability to build effective relationships at all levels.
• Highly organised with excellent task management and the ability to prioritise under pressure.
• Solid technical understanding of IT systems and infrastructure with a passion for emerging tools and technologies.
• Salesforce admin and M365 admin experience would be beneficial

Whats in it for you

• Competitive salary.
• Hybrid working model: 3 office days per week with remote work flexibility.
• 25 days of annual leave.
• Flexible benefits tailored to your individual needs including access to discounts from popular retailers and early access to a portion of your wages.
• Pension: 5% employee and 3% Grayce contribution.
• Supportive and collaborative work environment that values your aspirations.

Grayce is not on the UK Border Agencys Sponsor Register and is unable to sponsor work visas for international applicants.