Executive Director Enterprise Automation and Innovation

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

As the Executive Director of Enterprise Automation and Innovation this role will be responsible for leading the CVS Health Enterprisewide Automation COE which provides end to end platform support for our premier automation solutions from intake design license and infrastructure requirements through production support and decommissioning.

This role will lead a large organization of software engineers business analysts and automation experts as well as support hundreds of distributed citizen bot developers across the enterprise.

The Executive director will drive the strategy vision and of the Automation COE ensuring alignment with the business goals and objectives of CVS Health. All of this culminates in millions of hours saved and exponential productivity acceleration for the enterprise. This role will foster a culture of innovation collaboration and customercentricity within your team and across the enterprise.

While keeping an eye out for the advancements in the automation and augmentation technologies this role will continue to support and evolve our existing Robotics Process Automation (RPA) platforms from a compliance capacity and performance perspective.

An ideal candidate has the ability to handle complex platform delivery functions and must also be able to manage vendors effectively and hold them to the CVS standards we promote. Additionally this role will ensure proper staffing for completion of PS Solutions Engineering and Automation objectives and administer HR functions including hiring evaluating mentoring and as necessary terminating employees.

Key responsibilities:

• Strategic Vision and Leadership: Set the vision and strategy for the enterprise automation (including Robotics Process Automation) within the Pharmacy Services organization. Represent the Enterprise Automation organization at a strategic level reporting on progress capabilities etc to ensure adherence to goals
• Incubation Program Leadership:Actively drive the endtoend incubation process to drive hyperautomation from idea generation and validation to prototype development and market launch. The goal is to drive the Automation and Augmentation initiatives of the Pharmacy Services organization.
• Technology Exploration & Evaluation:Stay abreast of emerging technologies (AI machine learning data analytics Agentic AI automation evolution of RPA as a technology) and assess their potential application to the PBM business as focus while providing enabling services to the enterprise as a whole. Conduct technology feasibility studies and develop proofofconcepts by partnering with technology teams.
• Financial Modeling and : Oversee generation of budgets and chargeback models to support operations. Manage the budget for the enterprise COE which includes 3 million dollars in software licensing a multimilliondollar bot charge back model and a capital budget.
• Cross Functional Collaboration: Manage all associated procurement and finance matters with regard to budget adherence. Collaborate with the Project Management Office and Finance to ensure proper project reporting costing and escalation.
• Team Contributor: Contribute as a Solutions Engineering and Automation Leadership Team member helping to incorporate our collective resources to the most effective and efficient operating model to serve the needs of the CVS business community.
• Effective Capacity Planning: Ensure proper maintenance and management of platforms to accommodate current and future use cases
• External Vendor Management: Act as technical oversight for vendor relationships contract negotiations and supplier payment for all RPArelated services/products
• Effective Human Resources Management: Lead manage and mentor an organization with teams of software engineers business analysts scrum masters architects and automation experts ensuring high performance quality and delivery of the automation solutions. Oversee the endtoend platform support for the RPA COE including infrastructure security governance compliance and scalability. Stay abreast of the latest trends technologies and best practices in the automation domain and evaluate and adopt new solutions as appropriate. Ensure specific roles and staffing levels for both FTE and contract resources is sufficient to meet the needs for both the core development team and support of existing solution platforms
• Effective Governance: Ensure appropriate policies and procedures are in place to support compliance with overarching corporate procedures. Drive internal participation in completion of any related audits. Establish clear processes metrics and governance to ensure the programs effectiveness.
• Continuous improvements and performance management: Drive continuous improvement innovation and automation of the RPA COE processes tools and capabilities. Measure and report on the value impact and ROI of the RPA COE leveraging data and analytics.

Required Qualifications:

• Strong demonstrable experience working with AI/ML RPA GenAI or automation technologies.
• Strong understanding of Automation platforms and capabilities specifically including UiPath and/or Automation Anywhere
• Minimum of 15 years of experience as a leader of highperforming teams managing a team of 2550 technical personnel; Experience should include hiring mentoring goal setting performance reviews and dismissals.
• Ability to cast a multiyear strategic vision as well as a pragmatic approach for achieving that vision in a measurable and predictable way.
• Deep understanding (preferably demonstrable handson experience) of emerging AI technologies and their potential application to the healthcare industry.
• Entrepreneurial mindset with a passion for innovation and a willingness to challenge the status quo. Ability to work in a fastpaced dynamic and agile environment.
• Experience with lean startup methodologies and agile development practices.
• Specific experience setting and managing operational and capital budgets as well as procurement processes
• Excellent contract negotiation skills for effectively managing both labor and product vendors
• Effective written and oral communication skills to convey both strategic and tactical objectives
• Ability to communicate effectively with a diverse set of clients and vendors across multiple disciplines
• Strong ProblemSolving and Analytics skills to understand complex requirements define advanced technical/functional solutions troubleshoot issues and identify fixes
• Passion for innovation automation and customercentricity.
• Experience in measuring and reporting on the value impact and ROI of RPA solutions leveraging data and analytics.
• Demonstrated desire for continuous improvement and learning

Preferred Qualifications:

• Familiarity with process mapping/mining tools lowcode/nocode platforms.
• Pharmacy Benefits Management (PBM) Retail Pharmacy and/or Healthcare experience

Education:

• Bachelors degree required
• Masters degree preferred (MBA MS in a related field)
• Certifications in related automation platforms preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 04/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.