Account Manager

As an Account Manager youll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. Youll take the lead on projects within your vertical client set ensuring client satisfaction driving account revenue growth and boosting overall business profitability. Most importantly your clientsfrom mid to seniorlevel professionalswill see you as a trusted advisor delivering outstanding digital experiences.

You will:

• Provide strategic guidance to manage project relationships and ensure client success and satisfaction
• Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
• Lead projects to completion adhering to best practices and crossfunctional solutions
• Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
• Share insights on clients strategic business initiatives with internal teams
• Demonstrate industry expertise in structure trends initiatives and best practices
• Supervise the development of detailed proposals and statements of work with team support
• Drive growth in client relationships by focusing on revenue generation and account profitability
• Collaborate with internal creative strategy and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
• Collaborate closely with other agency partners within Integrated Agency Team model

You have:

• 23 years of integrated digital account management experience preferably in the digital and performance marketing space
• A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
• Familiarity with social media and a passion for digital trends and innovations
• Comprehensive knowledge of content management analytics digital marketing eCommerce and internet technologies
• Proven experience working with complex clients delivering annual services revenues exceeding $7MM
• Exceptional communication and leadership skills including outstanding presentation abilities
• Drive as a selfstarter and proactiveness comes naturally. You can see the next move and take the next step on a project
• Creative and technical problemsolving expertise with a knack for negotiation and consensusbuilding
• Understanding of project management lifecycle and highlevel proficiency with PM methodology processes
• A proactive approach to learning and excitement about data analytics

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation compassionate leave sick days and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprisewide employee discounts
  
  

Our new hires & employees are the future of our organization and we want to set you up for longterm success. In an effort to do so we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmassand. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:

Manager