DevOps Engineer

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

ABOUT THE ROLE

Seeking a FinTech role within one of the top five largest insurance brokers This pivotal role is at the forefront of transformational initiatives delivering a fresh perspective on insurance. Join our enthusiastic entrepreneurial and collaborative team relentlessly focused on hitting goals while delivering creative product offerings and technology solutions to our customers and partners.

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated DevOps Engineer to join our growing team. In this role you will build the delivery pipelines automations and deployment platforms for HUBs expanding portfolio of Digital products. You will help define develop and deliver HUBs DevOps practice and framework enabling and streamlining continuous integration and delivery pipeline automation seamless build and release management and timely infrastructure deployment to enable the availability and performance of missioncritical infrastructure and applications hosted within a cloud environment.

Our ideal candidate can demonstrate a track record of partnering with business and technology leaders to design develop and deploy highly available scalable and faulttolerant platforms supporting digital products and solutions. You will collaborate closely with Product Owners and Designers Solutions Architects Application Development Managers Cloud Engineering and ITSM/Tooling Teams Agile Scrum and Program Management Teams Internal Business Partners Security and Compliance Teams and the broader IT organization to deliver and maintain digital insurance products that our customers love.

The successful candidate has a strong talent for designing and developing DevOps solutions encompassing people processes and technology designed with customer user experience scale performance and operability in mind for HUBs digital products. You will support the development of all aspects of HUBs DevOps practice and framework including HUBs DevOps policies standards guidelines and tooling and apply those capabilities in support of HUBs suite of digital properties.

For each of HUBs digital properties you will consistently execute the full lifecycle of DevOps responsibilities as needed to consistently execute their responsibilities and achieve their goals in a timely and quality manner. These include requirements definition design deployment integration automation and operations support leveraging each products capabilities and best practices in support of HUBs longterm digital strategy.

You will support all DevOps Engineering including CI/CD pipeline development microservices frameworks distributed computing infrastructure as code pipeline automations and build and release management for HUBs digital properties. You will participate in the entire software development lifecycle including designing distributed systems providing the infrastructure and application delivery platforms to enable streamlined development integration QA and deployment and ensuring compliance with or updating HUBs development design release and security standards as necessary.

The DevOps Engineer will have a proven ability to plan design deploy and maintain complex deployment platforms pipelines and automations for strategic digital platforms ensuring consistent performance and timely support. The successful candidate consistently builds strong working relationships with business and technology partners thrives in a matrixed and virtual environment excels at supporting teammates contractors and managed service partners communicates effectively welcomes challenges and always drives for the best business outcome.

Note: this position is remote and can be anywhere in the US or Canada.

In This Role Youll Get To:

• Serve as a technical contributor to developing and maintaining HUBs DevOps practice and frameworks encompassing CI/CD microservices frameworks distributed computing cloud infrastructure strategy and operations and build and release management including policies standards guidelines and tools. Ensure the frameworks promote efficiency consistency repeatability quality security supportability and scale and enable the automation orchestration and monitoring of the products applications and supporting infrastructure throughout their lifecycle
• Build and deploy highly available scalable and faulttolerant platforms to run production applications that solve business problems. Design develop integrate automate and ensure the availability and performance of the companys DevOps solutions including CI/CD pipelines deployment platforms and build and release management frameworks for HUBs missioncritical suite of products and applications that are hosted within a cloud environment supporting HUBs strategic goals and business priorities
• Provide a DevOpsenabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability which can be incorporated into development and operational practices by other teams in support of their goals. Support the integration efforts to connect the DevOps platform(s) to various systems and services. Identify potential technical issues and assist in engineering possible solutions
• Partner with application infrastructure and tooling engineering teams to ensure that solutions are designed with customer user experience scale/performance and operability in mind. Develop infrastructure and deployment platform to enable production engineering development. Participate in the full software development life cycle including designing distributed systems writing documentation and unit/integration tests and conducting code reviews.
• Build collaborative relationships with business and marketing stakeholders IT teammates strategic partners and thirdparty vendors to understand their needs and challenges and devise solutions that advance their business and technical goals. Collaborate with product owners design teams technical leads and other stakeholders to identify business technical and operational requirements. Review technical specifications from clients and vendors to confirm the adequacy accuracy and functionality of proposed solutions
• Ensure the DevOps platforms align with the companys strategic goals and customer needs. Practice continuous improvement in standards processes designs and tooling
• Work closely with the Security and Compliance teams to ensure that DevOps platforms adhere to corporate policies address vulnerabilities and align with industry standards
• Coordinate with the business and technology leaders IT and security operations and configuration and change management resources to ensure change impacts are effectively documented and communicated ensuring seamless deployments and smooth transitions into production
• Contribute in defining performance benchmarks and develop and manage key performance indicators (KPIs) for DevOps technical and operational performance that align with business and program objectives
• Monitor DevOps systems and application performance and system resource utilization to ensure the performance and reliability of missioncritical pipelines automations and deployment platforms. Recommend approaches to address potential technical issues and to optimize availability and scalability
• Be available 24/7 for any critical system issues that require immediate resolution providing leadership and direction to a multidisciplinary IT team and lead servicerestoration efforts during critical outages
• Support rootcause analysis for service interruption and establish preventive measures mitigations or needed changes
• Participate in regular evaluations of the DevOps platform infrastructure and associated costs. Recommend changes upgrades or improvements to support the scaling of HUBs digital platform and continued realization of HUBs product goals. Participate in estimating and forecasting activities
• Contribute to Technical Archeology efforts (Platform and System Decomposition) to determine the DevOps integration needs with legacy acquired or new systems and services. Assist with application stack and systems decomposition research
• Engage with management regularly with reports on project status activities and achievements
• Partner with multiple internal and thirdparty resources collaborating with business teams IT and vendors. Support efforts to plan and achieve project and operational goals ensuring timely and effective achievement of commitments and deliverables
• Support an environment of growth and development and a culture of customer obsession inclusion agility and learning. Maintain current knowledge of relevant technology bringing forth ideas for modernization and improvement. Mentor other less experienced engineers.

We want someone who has:

• At least 3 years of experience supporting complex strategic digital technology programs and product offerings in a DevOps role or similar capacity

• An established track record for successfully planning leading delivering and managing complex DevOps platforms and solutions of varied size and scope
• Demonstrated ability to collaborate and communicate proficiently with internal and external teams across all layers of the organization including virtual team members across multiple time zones
• Passion for delivering value to business partners and endusers with a customercentric mindset that anticipates business needs and responds positively to feedback. Consultative skills with the ability to interpret and define technical requirements and solutions while making recommendations to manage foreseen and unforeseen impacts to strategic programs and product offerings

• Experience in SDLC development and testing methodologies and corresponding DevOps design automation and integration solutions and tools:
  • CI/CD deployment pipelines: Jenkins TravisCI Gitlab CI AWS CodePipeline Azure DevOps
  • Cloud platforms (Azure AWS or GCP) infrastructure as a service solutions hosted in the cloud and failover high availability high scalability and security
  • Infrastructure Orchestration (IaC) frameworks: Cloud Formation Terraform ARM
  • Docker containers
  • Kubernetes clusters (EKS GCP or AKS)
  • Programming Languages: Python C#/C/C PowerShell Java Go shell scripting or similar
  • Monitoring and Analytics platforms: Dynatrace (preferred) Splunk SumoLogic NewRelic DataDog CloudWatch Azure Monitor
  • Configuration Management tools: Ansible Salt Puppet or Chef
  • TCP/IP DNS CDN HTTP WAF OAuth SAML
  • Overall understanding of integrations; data and systems
  • Version control and git workflows. Bitbucket Git Azure DevOps Jira Confluence Miro SharePoint and Microsoft Office tools
• Robust analytical and problemsolving skills.
• Strong interpersonal communication skills collaboration prioritization and adaptability skills with the ability to demonstrate empathy and a desire to help teammates succeed. Ability to work harmoniously and effectively with others and work independently when required
• Initiative to take on responsibilities with minimal prompting or oversight
• Experience engaging with executive and business stakeholders with the ability to adjust the message to the audience and explain complex concepts in easily understood ways
• Time management with the ability to organize assess and prioritize multiple tasks projects and demands. Ability to support multiple projects with competing deadlines and priorities and adapt to quickly changing business conditions
• Experience in agile hybridagile and plandriven software delivery methodologies system design integration and ITSM
• Insurance background is a plus
• Desire to learn.

Education and Qualifications:

• Required Experience: 35 years of relevant experience
• Required Education: Bachelors Degree 4year degree) in technology or equivalent work experience
• Required Travel: Up to 10
• FullTime

• Exempt

Note: This position reports into Chicago and can be based anywhere in the U.S. or Canada (i.e. remote/virtual).

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $110K to $135Kand will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here at Program

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