SPS Associate SPS
SPS Associate SPS
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Designation: Selling Partner (SP) Support Associate SPS (Level 3
DESCRIPTION
The SPSupport Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SPSupport associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SPSupport associate is expected to address Selling Partners issues effectively while working closely with other stakeholders within Amazon and adhering to service level agreements for phone chat and/or email cases. In addition SPSupport associate is also expected to contribute to a positive team environment and drive process improvements as applicable.
Key Responsibilities:
working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
complex queries from Selling Partners leveraging strong critical thinking and decisionmaking skills
exceptional service to Selling Partners building trust and strengthening relationships through empathy active listening and rapport building.
navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
effective clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands paraphrases and prioritizes SPs needs then provides appropriate solutions.
delivers on Selling Partner experience and efficiency (quality/productivity) goals
to maintain excellent levels of confidentiality and data security standards. Also adherence to company policies code of conduct and a commitment to exceptional Selling Partner service
seeks solutions through logical reasoning and data interpretation independently.
a positive and cooperative team environment.
Enthusiasm for learning and commitment to continuous improvement
Key job responsibilities
Basic Qualification
Graduate
in English language1 (basis requirement) with written and verbal communication skills
in working with Operating systems (Windows) and using Office Suites (Word Outlook and Excel)
skills of 30 words per minute with an accuracy of 93
Preferred Qualifications
1.1 year of experience with 6 months working in Live Channel B2B/Customer service environment
acumen in areas of ecommerce and retail is advantageous.
Speak write and read fluently in English
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Should be able to work in rotational and shift should be a graduate
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
DESCRIPTION
The SPSupport Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SPSupport associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SPSupport associate is expected to address Selling Partners issues effectively while working closely with other stakeholders within Amazon and adhering to service level agreements for phone chat and/or email cases. In addition SPSupport associate is also expected to contribute to a positive team environment and drive process improvements as applicable.
Key Responsibilities:
working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
complex queries from Selling Partners leveraging strong critical thinking and decisionmaking skills
exceptional service to Selling Partners building trust and strengthening relationships through empathy active listening and rapport building.
navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
effective clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands paraphrases and prioritizes SPs needs then provides appropriate solutions.
delivers on Selling Partner experience and efficiency (quality/productivity) goals
to maintain excellent levels of confidentiality and data security standards. Also adherence to company policies code of conduct and a commitment to exceptional Selling Partner service
seeks solutions through logical reasoning and data interpretation independently.
a positive and cooperative team environment.
Enthusiasm for learning and commitment to continuous improvement
Key job responsibilities
Basic Qualification
Graduate
in English language1 (basis requirement) with written and verbal communication skills
in working with Operating systems (Windows) and using Office Suites (Word Outlook and Excel)
skills of 30 words per minute with an accuracy of 93
Preferred Qualifications
1.1 year of experience with 6 months working in Live Channel B2B/Customer service environment
acumen in areas of ecommerce and retail is advantageous.
Speak write and read fluently in English
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Should be able to work in rotational and shift should be a graduate
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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