Product Operations Manager
Product Operations Manager
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Job Description
This role can be in Mountain View/Sunnyvale San Francisco New York or Omaha depending on where the hired candidate for the role currently resides.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
Product Operations Managers are LinkedIns cross functional team communicators and collaborators shaping product/solutions using data that represents the voice of the member/customer. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIns products partnering with the Product and Engineering teams XFN partner teams and our Member Customer Operations (MCS) organization to enhance the user experience. A blend of detective work influencing analytics and web experience savvy make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
Responsibilities:
- Work with their product operations marketing design and engineering teams to influence and shape the product strategy and roadmap drive change for key issues and prioritize product change requests based on issue volume members impacted revenue impact and other relevant metrics.
- Aggregate and analyze member issues using internal tools product usage data customer surveys and queries of all available data sources to gather user insights.
- Work closely with the product and design teams to ensure that operational processes are considered when developing new products. Collaborate to identify and address potential user experience issues in upcoming product versions.
- Work closely with LinkedIns content writers who creates articles in the LinkedIn help center to ensure members can find answers to the most frequently asked questions on new features and products being released
- Lead the global launch preparation by partnering with the R&D and the Operations teams to ensure readiness.
- Understand and communicate all upcoming product features and user experience changes to key stakeholders.
- Occasional travel may be required to LinkedIn office locations to participate in team events attend a training or another business need.
Qualifications :
Basic Qualifications:
Bachelors degree or equivalent relevant work experience.
- 4 years experience in one or more of the following areas: Product Operations Management Management Consulting Program Management Operations Management Product Management or Project Management.
- Experience with SQL R or an equivalent data analytical language.
- Experience in gathering business insights and identifying trends from data including combination of data from multiple sources.
Preferred Qualifications:
- Experience with complex processes and internal systems.
- Experience in a Voice of Customer role.
- Experience with CRMs such as: Salesforce Microsoft Dynamics etc.
- Strong organizational skills and attention to detail.
- Cross functional collaboration and negotiation skills.
- Strong verbal and written communication skills.
- Experience influencing stakeholders with data.
Suggested Skills:
- SQL
- Influencing and advising
- Stakeholder Management
- Product Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $102000 to $160000. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For additional information visit: Information :
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement2020 .
Please reference the following information for more information: and
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disabilityrelated limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However nondisability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and nondiscrimination provisions described at this link: https://lnkd/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
