Technical Consultant - ITSM

Zoho Corporation Europe

Posted on : 12-04-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Jobs by Experience

5years

Job Location

Essen - Germany

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 12-04-2025

Job Description

ManageEngine the division of Zoho Corporation focused on enterprise IT management provides comprehensive IT management solutions used by more than 280000 organizations globally. Our products streamline operations in areas such as IT service management network performance endpoint security IT analytics identity management and cloud solutions. At ManageEngine we combine innovation with simplicity to empower IT teams in effectively managing complex infrastructures improving productivity and ensuring business continuity.

We are looking for an experienced Technical Consultant with strong expertise in ManageEngine solutions particularly in IT Service Management (ITSM) Unified Endpoint Management (UEM) and Endpoint Security or similar platforms. In this dynamic role youll be a trusted advisor to prospective clients demonstrating the value and impact of our comprehensive ITSM and endpoint management solutions to help drive smarter more secure IT operations.

Key Responsibilities:

Engage with prospects and customers (both online and onsite) to understand business and technical needs.
Deliver product presentations technical demos and proofofconcepts tailored to client environments.
Translate business requirements into tailored ManageEngine IT Service Management Unified Endpoint Management and End point Security solutions.
Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
Respond to RFPs RFIs and other technical documentation.
Stay updated with product developments features and roadmaps & Provide feedback to product teams for continual improvement.
Customer Success: Work closely with customers to understand their IT Services challenges and implement tailored solutions using ManageEngine products.
Represent ManageEngine at industry events user groups and conferences to showcase our solutions.
Regular visits to the nearby Zoho office for reviews and training.

Requirements

5 to 8 years of proven experience in IT Service Management and Endpoint Management with handson involvement in ITIL v3/v4 ISO 20000 and Agile frameworks and standards.
Strong background in Service Delivery Endpoint Configuration Mobile Device Management (MDM) Endpoint Protection Platforms (EPP) and Endpoint Detection and Response (EDR) including implementation configuration or presales engagements.
Strong communication and presentation abilities along with fluency in German.
Ability to handle customer objections and technical queries confidently.
Analytical mindset with strong problemsolving abilities.
Handson experience with comparable tools such as ServiceNow Intune Ivanti Vmware Air watch Jamf Pro CrowdStrike Falcon Microsoft Defender SentinelOne Freshworks Top Desk JIRA or equivalent platforms is required.
Certifications around ITIL Microsoft 365 management and Security could be a value add.
Active Directory patching and remote device management experience is a plus.

Benefits

Competitive salary package aligned with the candidates qualifications experience and the market value of the role.
Continuous training and professional development opportunities.
Supportive and inclusive team and colleagues.
Clear development plan in the short medium and long run.
Participation in coaching and mentoring schemes.
Opportunity to work with a global team and contribute to the growth of a leading technology company.

Please note that this role is based in Essen and will require periodic travel.

It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join ManageEngine Europe today and be part of a company that is revolutionising the way businesses operate. Together lets shape the future of business software!

Learn more about us: Requirements 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients, attend conferences, and lead engagements. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role Supportive and inclusive team and colleagues MacBook, mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Zoho Corporation Europe

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.