Customer Service Specialist 70K-80K Benefits Industry Leading Integrated Solutions Provider
Customer Service Specialist 70K-80K Benefits Industry Leading Integrated Solutions Provider
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Customer Support Specialist with handson experience in VoIP Networking and CCTV systems troubleshooting. The ideal candidate will have a strong technical background and the ability to provide advanced support through ticketing systems while maintaining excellent communication with both internal teams and external clients.
Responsibilities:
- Act as a technical point of escalation for support and fieldrelated issues.
- Troubleshoot and resolve issues related to VoIP systems network connectivity intercom and CCTV system performance.
- Manage and respond to support tickets via platforms such as Zendesk Freshdesk or similar tools.
- Collaborate with engineering and project teams to escalate and resolve persistent or complex issues.
- Document solutions and contribute to the internal knowledge base and SOPs.
- Ensure a high level of customer satisfaction by providing timely updates and resolutions.
- Identify recurring problems and recommend system enhancements or automation to improve productivity and minimize downtime.
Qualifications :
- 37 years of technical support experience in a customerfacing environment.
- Proficient in VoIP systems (e.g. SIP PBX) basic network troubleshooting (LAN/WAN switches firewalls) intercom and CCTV technologies (IP cameras DVR/NVR systems).
- Experience/knowledge of Security systems like Access control is a plus.
- Versatile technologist familiar with various types of technologies.
- Solid understanding of business operations and how technology can support different departments (sales marketing finance etc.
- Strong knowledge of ticketing systems and ability to prioritize based on severity and SLA.
- Excellent communication skills and customer service mindset.
- Ability to work independently think critically and handle multiple support cases concurrently.
- Experience with remote support tools and basic configuration interfaces.
Additional Information :
About SaaS Talent
SaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and HiTech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.
Reach out to us at to learn more about how we can help you.
SMS Communication Consent Disclaimer
By applying for this position you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our optin SMS Communication consent policy here: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
