Multi-Site Residential Front Desk Management Project Director

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WE ARE NFC Amenity Management the nations largest luxury amenity service provider for residential and commercial properties with a growing portfolio representing 350 of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day for our Project Directors

As an NFC Amenity Project Director you get to work at some of the most exclusive addresses in the area where you will oversee dynamic forwardthinking topnotch services. In this role you will lead manage and support the operations of multiple properties within your designated area. Ultimately as a Project Director youll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFCs strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and communitywide teamwork; and works with the executive team to develop and implement company initiatives. The goal of this position is to set the tone and direction for the overall culture and leadership while communicating the vision and strategic objectives of NFC Amenity Management

A Project Director is responsible for engineering a professional Concierge team that maintains the hub of the building lobby and upholds our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. In addition a Project Director will ensure the quality of all aspects of NFC operations at multiple locations as needed and assigned by Area Leadership.

Duties & Responsibilities (include and not limited to the following):

Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors expectations

Maintain Client Satisfaction which will result in the retention of the Contract

Works under the guidance of Area Leadership to improve the quality of the regions operations staffing recruiting training and other projects as assigned

Ensures each client and guest receives a Warm Welcome and Fond Farewell

Recruits trains motivates supervises and mentors team members leads by example

Ensure that all team members are trained to react intelligently and quickly to any emergency situations

Use Company Approved Team Scheduler to ensure payroll budget compliance

Ensures 5 Diamond Performance Standards are followed by team members

Complete necessary Payroll Tasks by Company deadlines

Always looking for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality

Produces a wide network of offerings to clients including but not limited to car service dog walking dry cleaning grocery delivery etc.

Smooth operation of contractor arrivals/departures and realtor/home buyer visits

Covers shifts for team members to ensure proper staffing requirements are maintained

Attends company meetings/trainings and ensures all team members participate in company training sessions

Consistency by the entire team in enforcing rules and regulations established by management or HOA

Follows HR and Risk Management Protocols

Monitors and reviews daily employee performance and provides necessary support training or counseling as needed

Performs miscellaneous jobrelated duties as assigned Minimum Job Requirements:

Professional background in customer service and hospitality management

Must have an outgoing personality

Must be hospitalitydriven and offer any necessary assistance to clients and guests

Must be able to coach and mentor team members

Must possess the ability to multitask

Must possess the ability to work in a team environment

Must be able to proactively learn about all events happenings restaurants etc. in the local neighborhood Knowledge Skills & Abilities Required

Basic knowledge of Microsoft Office (Word & Excel) and the Internet

Proven organizational skills that exemplify attention to detail from beginning to followup on each project undertaken

Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver highlevel customer service

Effective interpersonal communication skills (written and oral) with ability to engage positively with clients

Diplomatically handle delicate and challenging client concerns

Must be well versed in budgetary and cost control responsibilities

Ability to lift 50 pounds

We are looking for a candidate who works well by themselves and enjoys a fastpaced environment. Making eye contact and being welcoming is a must! ***THIS POSITION REQUIRES EVENING AND WEEKEND AVAILABILITY AS WELL AS RELIABLE TRANSPORTATION. The base pay is $68640 per year.***

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Pay!

We frequently interview and hire for multiple properties so location details individual pay rates and specific schedules can be discussed in the interview process. If we dont contact you right away well have your information on file for our next round of interviews so you only need to apply once. If we dont contact you right away your resume and information are still on file and can be considered for all open positions with a single application. All employees must be legal to work in the US. Rehire eligibility for former employees is determined by past employment performance and/or status.