Resolution Officer
Resolution Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Our services impact EVERY Montanan!
MISSION STATEMENT
To be the nations most citizen oriented efficiently administered state tax agency.
The Montana Department of Revenue administers almost 40 state taxes property appraisals alcoholic beverage laws cannabis laws and unclaimed property for the state of Montana. The Alcoholic Beverage Control Division manages Montanas alcohol laws distributes distilled spirits and promotes responsible alcohol consumption.
What We Can Offer You
The State of Montanas comprehensive benefits package includes:
- Health dental and vision care; life insurance; and longterm disability. The State currently contributes $12648/year toward these benefits.
- Free health care for employees and eligible family member at Montana Health Centers.
- Employee Assistance Benefits including counseling legal assistance wellbeing coaching financial information which are free resources.
- Retirement plans The State currently contributes 9.17 vested after 5 years of continuous employment.
- Paid vacation starting at 15 days a year.
- Sick leave 12 days a year.
- 11 holidays including a floating holiday which can be used any time.
- Flexible hours.
- Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.
Visit the Health Care and Benefits Division for more information at In addition to employee benefits there are a wide range of advancement opportunities throughout the Department of Revenue.
DUTIES
Job Overview:
This position resides in the Alcohol Beverage Control Division of Department of Revenue. Duties include managing inquiries and appeals conducting informal resolutions negotiating settlement agreements for compliance cases and educating licensees about alcoholic beverage regulations. This position is responsible for monitoring tracking and coordinating cases with other staff; working with the Office of Dispute Resolution and responding to inquires as the compliance business expert; training other staff and determining appropriate actions related to compliance issues. The position does not supervise other staff.
Knowledge of:
- Montana alcoholic beverage licensing requirements
- Compliance and resolution techniques
- Negotiation and settlement techniques
- Legal proceedings
- Financial and business documents
- DOJ Gambling Control Division investigations related to alcoholic beverage licensing requirements
- CFR 27 as it relates to the Alcoholic Beverage Control Division work
- Montana Code Annotated (MCA) Administrative Rules of Montana (ARM) existing case law and other legal procedures
- Public Relations office administration records management and related processes
Skills in:
- Research and analysis
- Accuracy and attention to detail
- Conflict resolution & customer service
- Microsoft programs and other data base applications
- Written verbal and interpersonal communication
You would be a great fit for this position if you:
- Review and understand technical legal financial and miscellaneous source material
- Make sound decisions to resolve disputes
- Demonstrate selfmotivation
- Follow instructions
- Provide timely customer service
- Handling multiple priorities under deadlines
Working Conditions
- Work hours may exceed 40 hours from time to time including weekends.
- Office environment.
- Lifting is infrequent less than 15 pounds.
- Some travel may be required must have a valid drivers license.
To be considered for any DOR position applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply.
***This is an incomplete list of job duties. For a complete job description please contact Human Resources. or
(All computer systems and tax guidelines will be trained on the job.
HOW TO APPLY
To be considered for this position via the Apply Online button located on this posting.
First review of applications will take place on April 17 2025.
Applicant Pool Statement:If another department vacancy occurs in this job title within six months the same applicant pool may be used for the selection.
Successful applicants are required to successfully pass DOR tax and background check(s).
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
EDUCATION / EXPERIENCE
The above competencies are typically acquired through a combination of education and experience equivalent to:
Bachelors degree in business administration public administration criminal justice law enforcement or related field; and
Three years of work experience that includes negotiations settlements compliance licensing procurement contract administration or program administration.
Preferred work experience includes leadership and project management.
Other combinations of education and experience will be evaluated on an individual basis.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
