Retention Specialist - Fully Remote - Florida Residents Only

*** This opportunity is open to Florida residents ONLY. ***

Say good bye to fighting traffic and say hello to a work from home office environment.

Break free from the script and join a culture that prioritizes people and purpose.

Imagine working for a company with a collaborative uplifting and growthoriented culturehere your contributions are acknowledged rewarded and your professional development is our top priority.

Now that we have your attention read on.

Position Summary:

Most Contact Centers suck ours doesnt!

Are you a natural problemsolver who thrives on turning challenges into opportunities As a Retention Specialist at Delta Defense youll have the chance to connect with USCCA members on a personal level helping them see the real value in their membership while making a meaningful impact in their lives.

Your role isnt just about retentionits about purposedriven conversations that empower and protect others. With a competitive pay structure that rewards your dedication your hard work wont go unnoticed. If youre ready to be part of a highenergy team where people purpose and pay drive success this opportunity is for you. Lets talk!

Are you ready for a career you can BELIEVE in

• Do you have a strong belief in the 2nd Amendment
• Do you support the naturalborn right to armed selfdefense
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)

Delta Defense LLC is the private company that provides Marketing Operations and Customer Service for the USCCA. The USCCA safeguards life freedom and finances for responsible American gun owners. Learn more about the USCCA at your career with us and reap the rewards of your success!

• Starting hourly wage is $22.00 per hour plus incentives
• 23 Days of Personal Time Off 8 Company Holidays plus paid day of Volunteer Service annually
• Personal Protection Fitness and Home Office Reimbursement Program $500 Annually)
• Robust Insurance Coverage Options: Medical Dental Vision HSA FSA Life STD & LTD
• Complimentary USCCA Elite Membership & Store Discounts

Essential Duties & Responsibilities:

• Develop and implement customer retention strategies to increase loyalty and retain business.
• Prevent cancellation of services by offering alternative solutions during inbound calls.
• Be clear confident concise and professional on the phone.
• Deepen member relationships through needs assessment.
• Ensure consistent follow up with members as needed.
• Coach mentor and train other team members as needed.

Skills/Abilities and Education Requirements:

• High school diploma or equivalent required.
• 1 year of retentionspecific sales experience preferred.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent communication skills with the ability to quickly establish rapport with people.
• Strong conflict resolution skills and able to remain calm in stressful situations.
• Relentless followthrough and ability to balance multiple priorities.
• Possess a high level of professionalism and confidentiality.
• Confident competitive and dependable.
• Demonstrates the Core Values of Delta Defense LLC.

** Must be able to complete Full Time PAID Training (MondayFriday) for the first 8 weeks upon hire.

Training is delivered virtually.

Currently hiring for this opportunity from the state of Florida ONLY!

This is a Full Time 40 hour/week position with 8 hour shifts. Now hiring for the following shift:

• Sunday Thursday 10:30am 7:00pm (CDT)

Why YOU should Work at Delta Defense!

• We are a fun fastpaced and rewarding place to work and grow!
• Nationally recognized in 2023 and 2024 as a Newsweek Top 100 Americas Most Loved Workplace.
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 Fastest Growing Private Companies list 13 years in a row!
• Milwaukee Journal Sentinel Top Workplace award 7 years in a row!
• Milwaukee Business Journal Best Place to Work award 6 years in a row!

After submitting your application you will be asked to complete an online assessment required to advance in the candidate review process. We look forward to receiving your application!

Benefits information can be reviewed at: application close: April 25 2025

PM19#LIRemote

Required Experience:

Unclear Seniority