About the Role:

Grade Level (for internal use):

The Role: Associate Client Services

The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including Capital Markets S&P CapIQ and CapIQ Pro platforms and Excel Plugin combined with onthejob learning experience. This position requires a comprehensive understanding of our products technical solutions and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company providing a solid foundation for future career growth and advancement primarily in clientfacing roles.

The Team: Capital Markets Client Services

Our data analytics and research help our customers make informed smarter business decisions and investments. We are looking for high achievers who are passionate about client services and want to develop their careers in a dynamic highperforming and multicultural team. The members should be open to working well within and outside a team (stakeholders/ partner teams) and demonstrate exceptional learning agility creativity and problemsolving ability.

The Impact: Client Services Associates are the first point of contact for clients who are decisionmakers and market leaders in industries like Investment Banking Private Equity Investment Management and more. Youll work with them personally to optimize their workflows and streamline their research and data analysis needs. If youre a natural problem solver with a passion for finance then this could be the role for you.

Whats in it for you:

• Enhance your expertise in financial markets analytics and industryleading platforms.

• Develop professional skills in problemsolving communication and product consultation.

• You will get challenged daily with a steep learning curve. Get to be part of a large fun and international team with fantastic opportunities for growth.

• An opportunity to thrive in a corporate culture focused on integrity partnership diversity equity and inclusion.

• Working in the clientfacing team offers many career opportunities within the organization including different roles with our Sales Customer Success Product and Data teams.

Responsibilities:

• Provide Exceptional Client Support: Assist clients and internal teams (e.g. Sales Product and Technical Support) via phone call email and web chat to navigate and extract data from the S&P Global Market Intelligence product range.

• Focus on Client Experience: Improve client satisfaction and drive engagement with S&P Global Market Intelligence (SPGMI) products by identifying and addressing client needs and challenges.

• Product Training & Knowledge Sharing: In the later stages of development proactively reach out to clients to deliver demos and train them on our various offerings. Provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.

What Were Looking For:

• Ability to join a class of new hires in June 2025

• Educational Background: A masters degree in finance Economics Accounting or a related field.

• Financial Expertise: A strong understanding of financial concepts global markets and economic trends.

• Communication: Excellent communication (written and verbal) and presentation skills to effectively address client needs and provide highquality customer service.

• ProblemSolving Skills: Ability to think critically resolve issues efficiently and manage multiple tasks while maintaining attention to detail.

• Team Collaboration: Ability to work well in a teamoriented environment and collaborate with various internal stakeholders. Positive flexible and proactive with a can do attitude.

• Time Management: Strong organizational skills to manage priorities effectively and meet deadlines.

• Rotational shifts: We work in rotational shifts changing periodically depending on the business need.

• Regular Work from Office for first 68 months and depending on performance evaluation eligibility to work in Hybrid model.

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the worlds leading organizations with the right data connected technologies and expertise they need to move ahead. As part of our team youll help solve complex challenges that equip businesses governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits/benefitsummaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.