Office Specialist Property Management
Office Specialist Property Management
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Job Description
Salary: $23.33 $28.43 hourly
Type: Regular full time full benefits
Application Deadline: Open until filled
Department: Property Management and Maintenance Department
This is an inoffice position. Remote options not available. Onsite work location: Refer to supplemental question to select your preferred location
Benefits include but are not limited to:
- 9/80 Compressed Work Schedule (office closed every other Friday)
- 14 paid holidays
- Employer paid pension contribution of 14 to base salary
- 457 taxdeferred savings plan
- Social security exempt
- Tuition reimbursement up to $5000 annually
- Sharp PPO or HMO Plan Kaiser Permanente HMO Plan
- Dental
- Vision
- Flexible spending account
- Health and wellness perks
- Rewards & Recognition program
To see full benefits package please visit:
The San Diego Housing Commission (SDHC) is an awardwinning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council in its role as the Housing Authority of the City of San Diego oversees SDHC. SDHC helps pay rent for more than 17000 households with low income annually; is a leader in collaborative efforts to address homelessness such as the Community Action Plan on Homelessness for the City of San Diego and SDHCs homelessness initiative HOUSING FIRST SAN DIEGO which has created more than 11000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing with more than 23000 affordable units in service in the City today with SDHCs participation.
About the Department:
The Real Estate Operations division contains the Property Management(PM) and Asset Management (AM) departments. Together the Property and Asset Management departments are responsible for effectively and strategically managing over 2018 units scattered across over 149 properties.
About the Position:
The Office Specialist in the Property Management & Maintenance Department will work on site. The Office Specialist provides support to Property Manager at the assigned work location such as answering phone calls answering tenant inquiries processing payments coordinating meetings with external parties and other duties as assigned. Knowledge of Microsoft Office and previous experience providing clerical support in a Property Management environment is highly preferred. Candidate must have strong verbal and written communication skills ability to independently prioritize tasks be detailoriented adaptable and a team player.
Class Characteristics:
Incumbents at this level provide specialized and technical administrative and office support work for an assigned program or department. Successful performance of the work requires the use of tact discretion and independent judgment as well as knowledge of departmental activities. The work has technical and programmatic aspects requiring the interpretation and application of policies procedures and regulations and may involve frequent contact with staff and the public as well as performing various research functions. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Examples of Essential Job Functions:
- Performs technical office and administrative support duties for an assigned department; participates in various technical processes procedures and programs; provides information and assistance to the public on assigned programs.
- Attends to a variety of office administrative details such as keeping informed of departmental activities transmitting information maintaining department files and databases ordering and coordinating supply orders preparing contracts and agreements arranging for equipment purchases and maintenance attending meetings and serving on various task forces and committees.
- Prepares and assembles reports memoranda correspondence agreements contracts legal documents technical charts work orders and other informational materials; develops revises and maintains standardized and master documents; assists in designing and producing technical information handouts and packets.
- Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications records and files.
- Compiles information and data for administrative statistical and financial reports; checks and tabulates statistical data; performs other technical work related to the program and department to which assigned; performs specialized projects as assigned.
- Organizes maintains and updates departmental record systems; enters and updates information with departmental activity files and report summaries; establishes and maintains specialized databases related to technical areas of responsibilities; prepares and scans documents for imaging; periodically reviews and purges files in accordance with the records retention policy.
- Screens calls visitors and incoming mail; assists and directs the public tenants property managers property owners and other agencies to appropriate locations and/or staff; responds to complaints and requests for information; interprets and applies regulations policies procedures systems rules and precedents in response to inquiries and complaints from the public.
- Coordinates and integrates department services and activities with other Commission departments and outside agencies.
- Maintains calendars and makes meeting arrangements; schedules meetings between Commission staff and applicants tenants owners the public or other groups or organizations; arranges for necessary setup and materials to be available at meetings.
- Gathers assembles updates and distributes a variety of department or Commission specific information forms records and data as requested.
- Monitors and requests orders for office and other related supplies; assists in preparing processing and tracking purchase requisitions for services and materials; receives vendor invoices; prepares check requests for payment for department head approval.
- May prepare committee and/or board agendas attend meetings and take minutes; may gather and compile information for departmental budgeting and monitor expenses out of the program/department operating budget.
- May provide training to lowerlevel and new staff as required.
- Assists in the minor maintenance of office equipment; troubleshoots and resolves basic office equipment problems including replacing toners and paper in printers.
- Operates a variety of standard office equipment; may operate a twoway radio and/or cellular telephones to relay information and work orders to field crews.
- Performs other duties as assigned.
Qualifications:
Knowledge of:
- Departmental practices and procedures and applicable Commission policies.
- Applicable Federal State and local laws codes regulations and departmental policies technical processes and procedures.
- Principles and practices of data collection and report preparation.
- Modern office practices methods and computer equipment and applications including word processing database and spreadsheet applications.
- Principles of business letter writing and recordkeeping.
- English usage spelling vocabulary grammar and punctuation.
- Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and Commission staff.
Ability to:
- Perform responsible clerical and secretarial support work with accuracy speed and minimal supervision.
- Interpret and apply administrative and departmental policies and procedures.
- Understand the organization and operation of the Commission and of outside agencies as necessary to assume assigned responsibilities.
- Respond to and effectively prioritize multiple phone calls and other requests for service.
- Compose correspondence and reports independently or from brief instructions.
- Make accurate arithmetic computations.
- Organize maintain and update office database and records systems.
- File materials alphabetically chronologically and numerically.
- Organize own work set priorities and meet critical time deadlines.
- Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
- Operate modern office equipment including computer equipment and wordprocessing database spreadsheet and other software applications programs.
- Use English effectively to communicate in person over the telephone and in writing.
- Use tact initiative prudence and independent judgment within general policy procedural and legal guidelines.
- Establish maintain and foster positive and harmonious working relationships with those contacted in the course of work.
Education & Experience:
Equivalent to the completion of the twelfth 12th grade and one 1 year of office administrative or secretarial experience.
Licenses and Certifications:
Some assignments may require the possession of or ability to obtain certification as a Notary Public.
Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment including a computer; to operate a motor vehicle and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person before groups and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend stoop kneel reach push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift carry push and pull materials and objects up to 25 pounds.
Environmental Elements:
Employees partly work in the office and partly in the field and are exposed to loud noise levels cold and hot temperatures inclement weather conditions road hazards mechanical and/or electrical hazards and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.
Commitment to Diversity
Were about people. At SDHC Diversity Equity Inclusion and Access are embedded in our values mission and culture. We make an intentional effort to provide equitable access to our programs and services and foster a diverse and inclusive workplace and community. Diversity and inclusion are catalysts for meaningful change. We encourage and welcome diverse approaches and points of view from employees customers and our community as we continuously improve our programs projects and policies.
Equal Employment Opportunity
We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Reasonable Accommodations
The San Diego Housing Commission will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact the Human Resources Department at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
