Service Technical Supervisor
Service Technical Supervisor
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Job Description
Are you an experienced technical professional with a strong background in service operations
Do you have a passion for optimizing service performance backed by your strong analytical skills and familiarity with ERP systems
ManpowerGroup Greece on behalf ofa multinational manufacturing company world leader in delivering innovative cooling solutions is looking for a
Service Technical Supervisor
Location: Kifisia
You will be reporting to: Service Manager Greece and Cyprus
Job Purpose:
The role is responsible to oversee service activities evaluate service performance and initiate corrective actions as needed. Manage service network including supervision of operation adherence to agreed terms contract and fees negotiation organize training sessions performance evaluation and improvements implementation. Serve as the primary point of contact for customers ensure effective communication and satisfaction. Collaborate internally for efficient service delivery and to support new business setup and project implementation.
Responsibilities:
- Manage and oversee service activities including field service refurbishment and spare parts supply to ensure highquality consistent efficient delivery as per agreed targets & customer satisfaction.
- Monitor and evaluate service performance and Quality metrics (KPIs) and initiate corrective actions as needed to address gaps.
- Supervise service network ensuring adherence to agreed terms optimal equipment operations and cost optimization.
- Serve as the primary point of contact for customers regarding service specifications system updates and contract changes.
- Manage support and lead a highperforming team; actively coach and develop team members.
- Organize training sessions for internal teams and external service partners (MSPs) on new products technologies and processes.
- Negotiate contracts service fees and terms with service providers to optimize costefficiency.
- Conduct regular performance reviews of Service Providers identifying corrective actions for continuous improvement.
- Lead internal meetings to align service processes with company goals focusing on productivity cost reduction and efficiency.
- Analyze and forecast spare parts needs to ensure an optimal supply chain and reduce service costs.
- Ensure effective communication with customers responding promptly to their needs and concerns to enhance satisfaction.
- Conduct regular inspections and quality checks to ensure compliance with industry standards and customer expectations.
- Collaborate with other departments (e.g. spare parts IT logistics) to optimize overall service efficiency.
- Support new business setup project implementations and contract management.
- Drive continuous improvement initiatives including proposing and implementing valueadding changes to existing processes.
- KPIs Performance Measures:
Service delivery as per agreed targets SLAs
Customer satisfaction KPIs
Quality metrics (KPIs)
Service network adherence to agreed terms
Spare parts adequacy for service delivery
Service network visits
Refurbishment Plan
Monitor & Control Operational Service Costs
Requirements
- Degree or diploma in Cooling/Mechanical/Electrical Engineering.
- 46 years of relevant experience (preferably in a multinational environment).
- Proven technical knowledge on cooling and electrical circuits.
- Working experience in customer service after sales or operation functions preferably in a multinational company.
- Proficient user of the English and Greek language.
- IT literate.
- Familiarity with relevant services business systems.
Skills:
- Focused on quality and excellence in
- Organizing abilities
- Resultsoriented
- Analytical & numerical thinking
- Reporting abilities
- Teamworking skills
- Communication skills
- Sound business and professional ethics
Benefits
Competitive compensation
Bonus
Medical & Life insurance
Pension scheme
Company vehicle
Company mobile phone
Continuous training on innovative products and solutions
Recruitment Process:
- If youre interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
- As for the next steps there will be 2 more interviews with the client either in person or online.
(For any questions regarding this opportunity please contact directly Rena Konstantoudaki to the following email:
You can always check all our Engineering Roles here:
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
Required Experience:
Manager
Employment Type
Full-Time
