Manager Support Engineering CrossBorder
Manager Support Engineering CrossBorder
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon Global Store enables Crossborder customers a hasslefree localized experience to purchase products and get shipped from Global (WW) Amazon Marketplace. Our mission is to provide an onestop shopping experience to international customers that includes:
1. Build solutions that reach customers all over the world providing them with a world class shopping experience in their local language payments and currencies.
2. Work across all tiers leveraging ServiceOriented Architecture mobile platforms user experience analytics and data mining.
3. Drive customer experience technology for supporting customers all over the world.
4. Work closely with the business to figure out innovative solutions to help improve the customer experience.
As an Engineering Manager you will be responsible for leading a growing team of Support Engineers who maintain the software services by handling production issues managing security & availability risks automating these processes and driving operational excellence across the organization.
You will work closely with software developers across the org product managers and business teams for supporting global launches (expansions) of our program.
Key job responsibilities
Responsibilities include direct management of 10 Support Engineers ensure high service availability drive process and service improvements build your team innovation translate that into your roadmap and deliver Operational & Engineering Excellence Tools and thus by driving BestAtAmazon (BAA) engineering practices.
BS in Computer Science/Engineering or equivalent industry experience.
10 years of development/technical support experience. Out of which 2 years should be into development as an individual contributor or manager.
3 Years of team management experience.
Excellent verbal and written communication skills.
Strong debugging/troubleshooting skills.
Ability to solve complex problems independently.
Strong understanding of support processes SLAhandling tickets monitoring processes and metrics.
Proven ability to write scripts and automation.
Understanding of the complete deployment life cycle from design build test and deploy.
Strong focus on metrics driven and operational excellence.
The ability to hire and develop great people
The ability to handle multiple competing priorities in a fastpaced environment
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
A proven track record of taking ownership and driving results on technical projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
1. Build solutions that reach customers all over the world providing them with a world class shopping experience in their local language payments and currencies.
2. Work across all tiers leveraging ServiceOriented Architecture mobile platforms user experience analytics and data mining.
3. Drive customer experience technology for supporting customers all over the world.
4. Work closely with the business to figure out innovative solutions to help improve the customer experience.
As an Engineering Manager you will be responsible for leading a growing team of Support Engineers who maintain the software services by handling production issues managing security & availability risks automating these processes and driving operational excellence across the organization.
You will work closely with software developers across the org product managers and business teams for supporting global launches (expansions) of our program.
Key job responsibilities
Responsibilities include direct management of 10 Support Engineers ensure high service availability drive process and service improvements build your team innovation translate that into your roadmap and deliver Operational & Engineering Excellence Tools and thus by driving BestAtAmazon (BAA) engineering practices.
BS in Computer Science/Engineering or equivalent industry experience.
10 years of development/technical support experience. Out of which 2 years should be into development as an individual contributor or manager.
3 Years of team management experience.
Excellent verbal and written communication skills.
Strong debugging/troubleshooting skills.
Ability to solve complex problems independently.
Strong understanding of support processes SLAhandling tickets monitoring processes and metrics.
Proven ability to write scripts and automation.
Understanding of the complete deployment life cycle from design build test and deploy.
Strong focus on metrics driven and operational excellence.
The ability to hire and develop great people
The ability to handle multiple competing priorities in a fastpaced environment
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
A proven track record of taking ownership and driving results on technical projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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