Senior Customer Service Representative - Finance
Senior Customer Service Representative - Finance
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Opportunity
Job Summary:
We are looking for a dedicated and customerfocused Senior Customer Service Experience Representative to join our Finance team. The ideal candidate will be responsible for assisting customers with inquiries troubleshooting issues and ensuring a seamless customer experience. This role requires excellent communication skills problemsolving abilities and a passion for providing outstanding support.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries in a timely and professional and timely manner.
- Issue Resolution: Troubleshoot and resolve customer issues while maintaining a positive customer experience.
- Product Knowledge: Develop and maintain a deep understanding of Finance tools and services to provide accurate and helpful support.
- Documentation: Accurately record customer interactions issues and resolutions in the support system.
- Customer Satisfaction: Actively listen to customer concerns and provide thoughtful solutions. Strive to meet and exceed customer satisfaction targets by delivering highquality support.
- Collaboration: Work closely with primary Finance service delivery teams (Procure to Pay Treasury Budget Accounting) to relay customer feedback and improve service.
- Continuous Improvement: Identify trends in customer issues and recommend solutions to reduce recurring problems.
- Knowledge Base Contribution: Assist in maintaining and updating customer support resources such as FAQs guides and troubleshooting documentation.
Qualifications & Skills:
- Education: High school diploma or equivalent required; bachelors degree preferred.
- Experience: 12 years of experience in customer service support or a related role preferred.
- Communication: Excellent verbal and written communication skills.
- ProblemSolving: Strong troubleshooting abilities with a customerfirst mindset.
- Technical Skills: Familiarity with customer support tools (e.g. Service Now) is a plus.
- Team Player: Ability to work collaboratively in a teamoriented environment.
- Multitasking: Ability to handle multiple inquiries efficiently and effectively.
- Empathy & Patience: A customerfocused attitude with a commitment to resolving issues professionally.
If you have a passion for helping customers and want to be part of a dynamic support team wed love to hear from you!
Position Type
General AdministrationAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
106HExpected Hiring Range:
With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarlysituated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Senior IC
Employment Type
Full-Time
