Program Director
Program Director
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Job Description
Are you a master of process collaboration and problemsolving As a Program Director at Critical Mass youll play a pivotal role in shaping the way we work ensuring seamless project and driving efficiency across teams and agencies. Youll be the strategic glue between disciplines balancing agency needs while championing process improvements and fostering collaboration. If you thrive in fastpaced environments and love creating structure out of complexity this role is for you.
You Will:
- Establish clear processes for scope changes including upsizing swaps and incremental scope management
- Define roles responsibilities and ownership levels for project approaches ensuring alignment across teams
- Lead and facilitate project scope conversations bringing together inputs from multiple disciplines to create a holistic approach
- Act as an agencyagnostic voice to ensure project timelines are used effectively across all disciplines
- Oversee IAT (Integrated Agency Team) forecasting workload stacking and resource allocation to optimize efficiency
- Develop and maintain an IAT process improvement roadmap driving collaboration and continuous optimization
- Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
- Serve as a point of escalation for process feedback ensuring balance and alignment between different agency focuses
You Have:
- 710 years of experience in program management project management or operations within a digital marketing agency with a focus on integrated advertising campaigns performance marketing and media
- Proven experience working within an Integrated Agency Team (IAT) driving collaboration and ensuring alignment across multiple agencies and disciplines.
- Strong facilitation and leadership skills to guide teams and lead conversations around scope schedule budget roadmaps and strategies
- Proven ability to manage resource forecasting workload balancing and optimizing work streams across multiple agencies
- A strategic mindset with a track record of developing and implementing scalable processes that improve efficiency and collaboration
- Experience managing crossfunctional partnerships and navigating complex agency and leadership relationships
- Proficiency with office and project management tools such as Excel Word MS Project Smartsheets Keynote Box Jira and Confluence
- Excellent communication and negotiation skills to balance diverse agency needs and drive alignment across teams
- A proactive problemsolving approach continuously pushing for process improvements and operational excellence
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation compassionate leave sick days and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprisewide employee discounts
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmassand. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:
Director
Employment Type
Full Time
Key Skills
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