Associate Customer Success Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our fullservice HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY

The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They serve as the Ambassador for our client admins and provide personalized support from a contact that knows payroll platform support reporting HR & benefit administration. The Consultant is backed by a team experts and specialists. The role is critical to providing an outstanding client experience to TriNets customers. This role generally works with customers who have a lower and/or less frequent operational support need.

Essential Duties/Responsibilities

• Delivers excellent core standard services to customers through providing diligent accurate appropriate timely and easytouse valuable solutions to meet their needs.
• Ensures proper triage escalation and effective resolution of all client inquires while providing relevant information and making recommendations.
• Organizes and prioritizes work to ensure timely effective efficient and economic delivery of services; ensures customer expectations are met.
• Accountable to TriNets customer retention and customer satisfaction goals.
• Demonstrates excellent internal and external customer service skills.
• Effectively leverages resources to ensure business knowledge is current.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education Required/ Preferred

• Bachelors Degree or equivalent experience preferred

Work Experience Required/ Preferred

• Typically 2 years Customer service or relationship management experience required
• Typically 2 years Industry experience;
• PEO HR or Payroll Operations required

Licenses and Certifications

• Certified Payroll Professional (CPP)APA preferred or Certified Project Management Professional (PMP)PMI preferred or Lean Six Sigma Certification IASSC preferred

Knowledge Skills and Abilities KSAs Proficiency

• Knowledge of PEO products services and markets including knowledge of operations crossfunctional workflows and interaction between the various company units processes and systems
• Knowledge in payroll and compliance management
• Proficiency with Microsoft Office CRM & HRIS applications and Virtual Meeting Platforms.
• Solid understanding of API functionality and ways to address these types of customer requests.
• Excellent verbal and written communication skills including interpersonal and presentation and facilitation skills.
• Ability to maintain confidentiality of corporate data.
• Ability to link client business needs to payroll/platform programs and operational services.
• Ability to work independently
• Ability to multitask prioritize and complete requests and assignments in a timely manner.

Work Environment:

Work in clean pleasant and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. Position may be remote and require reliable internet service.

The salary range for this role is$46904.00 to $70408.00. The candidates final salary offer will be based on the candidates skills education work location and experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.

Additionally subject to applicable eligibility requirements TriNet offers permanent fulltime employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven 11 Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.