On-site Counselor

Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

About the Role

Come work with an amazing team of clinicians supporting a unique population of content moderators. Our work is essential and rewarding.

The Onsite Trust and Safety Counselor establishes a trusted relationship with the personnel they support through oneonone and group support sessions as well as ongoing wellness programming specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our counselors compassionately help employees with personal family and workrelated concerns so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success

Health Advocate offers all work equipment and a comprehensive newemployee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Hours/Shift:

8pm8:30am MST

Rotating schedule:

Week 1: Sunday Monday Tuesday

Week 2: Monday Tuesday Wednesday

Pay Rate:

$40/HR

Job Summary

Conduct scheduled and ondemand brief support sessions to support client needs

• Maintain accurate and timely documentation in the Electronic Health Records system adhering to best practices
• Uphold client confidentiality in accordance with Health Advocate policies
• Provide shortterm solution focused wellbeing and therapeutic interventions as indicated
• Provides consultation recommendations referrals to EAP services and other forms of assistance as appropriate.
• Provides members with appropriate referral based on clinical needs and insurance when clinically appropriate.

Lead wellness and group support sessions

• Provide workshops or training as may be requested.
• Work closely with Wellness Site Lead and Program Manager to develop and deliver engaging workshops and training sessions as requested
• Assists in providing access to wellness resources.

Provide staff assistance for onsite personnel

• Assess crisis situations; provide intervention for crisis urgent or critical event response where needed and appropriate.
• Provide consultation to client leadership on concerns about employee safety or workplace behavior.
• Provide new hire check in sessions and support offboarding of team members.

Collaborates with colleagues and others to provide excellent service and experience and to support professional operations and environment

• Participate in regular supervision and consultation as needed /appropriate to any case.
• Maintain reliable attendance and timely arrival; being ready to work as scheduled.
• Maintain licenses in good standing and related credentials where applicable.
• Miscellaneous duties as assigned by Program Manager.
• Meet objectives for service quality.
• Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.

Minimum Requirements

• Education: A masters degree in a behavioral health discipline required (social work counseling or Marriage and Family Therapy).
• Professional License: Current state licensure (LMSW/LCSW LMFT LPCA/LCPC).
• A minimum of three years graduate level experience providing direct service in a behavioral health setting including assessment and case management.
• Experience with crisis management and shortterm clinical interventions.
• Experience providing presentations consultation with team and company leaders and brief interventions is preferred.
• English language proficiency is required.

Company Overview

Health Advocate is the nations leading provider of health advocacy navigation wellbeing and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and wellbeing. Our solutions leverage a unique combination of bestinclass personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://vimeo//eb447da080

Awards:

2023:

• National Customer Service Association AllStars Award: Service Organization of the Year.
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner
• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID19. Bronze Winner
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)

2020:

• National Customer Service Association AllStars Award: Organizations of 100 or Greater RunnerUp
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold COVID Staycation Ideas brochure
• MarCom Awards: Platinum 2021 Wellbeing Calendar
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium category (Silver)

Physical Requirements:
This position is primarily sedentary requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing using a mouse and reading information on a screen for extended periods. Additionally frequent phone use is required for communication with team members clients or external parties. Essential physical functions include fingering grasping pulling hand over hand and repetitive motions all necessary for navigating software entering data and interacting with electronic documents.

Mental and Cognitive Requirements:
The role demands strong concentration and attention to detail to complete tasks accurately. Critical thinking and problemsolving skills are necessary to address issues that may arise in daytoday duties. Effective verbal and written communication skills are essential for responding to inquiries and collaborating with others.

Work Environment:
This position is typically remote requiring a home office environment with appropriate lighting a computer and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race color sex age religion national origin citizenship status military service and veteran status physical or mental disability or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60I.35(c)