HostHostess PT
HostHostess PT
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Job Description
Job Details
Description
About our company:
Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.
Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.
mission:
Greeting and escorting guests to tables in the restaurant maintaining accurate reservations systems and supervising all staff maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
SCOPE OF WORK TEAM
- Reports to F&B Manager/ Events Manager
- Supports F&B department
RESPONSIBILITIES
- Maintain proper setup of the dining room conduct daily roll call meetings with the service staff and supervise all service personnel in the absence of the outlet manager to maintain OLS service standards and guest satisfaction.
- Meet and greet guests as they arrive offer choice of seating then escort them to their table and present menu. Visit tables and engage guests in pleasant friendly conversation reconfirming with the guest that the food beverage and service is to their satisfaction. Communicate any guest requests to the appropriate service staff and follow up to ensure guest satisfaction.
- Read maintain and make daily entries in the log book to coordinate communication between shifts and management
- Receive record and make any necessary arrangements for outlet reservations and special functions scheduled in the outlet. Maintain an accurate reservation system ensuring that all reservations are complete with the name of the party telephone number address and any special billing arrangements.
- Provide administrative support for the outlet manager such as maintaining personnel files filing menus and depositing guest checks with the finance department.
- Assist with food and beverage service as required. Carry coffee pots and beverages throughout the room refilling guests cups and glasses as requested.
- Know and use Suggestive Selling techniques
- Perform special projects and other responsibilities as assigned.
Qualifications
EXPERIENCE:
- Prior Experience:
- 3 months to one full year of employment in a related position with this Company or other organizations.
- IT Expertise:
- Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.
- Education:
- High school or equivalent Experience
- Subject Expertise:
- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail speed and accuracy
- Must be a team player with the ability to work under minimal supervision
- Must be able to multitask in a fastpaced work environment
- Must be able to understand and work with basic financial information and solve basic arithmetic problems
- Must be able to type 45 wpm and have the ability to input data and access information on the computer
- Must have proficient working knowledge of Microsoft Office Opera; preferred.
- Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
- Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
- Demonstrate a working knowledge of all company safety and security procedures.
- Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
- Hours Required: Must primarily work during Hotel Winters and Carbonis Ristorante business hourswhile understanding that the hotel business functions 24/7 and weekend or holiday work may occasionally be required. Must be flexible and have open availability.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
- Competitive Base Salary
- PTO
- Medical Dental Vision Life Pet Insurance
- 401K
- Costco Membership
- Bereavement Leave
- Management Contract Referral Program
- Education Assistance
Additional Per Position
- Employee Rates at all of Springboard Hospitalitys 35 Hotels
- Monthly Cell Phone Stipend
- Dry Cleaning Services
- Hotel Level Executive Bonus Program
- Retention Bonuses
- Lead Share Program
- Associate of the Month/Quarter & Companywide Associate of the Year Programs
- Associate Referral Bonus Program
Springboard Hospitality Core Values:
- CONNECTED. We are plugged into people technology and the cutting edge of culture.
- INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
- COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
- PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
- DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Employment Type
Unclear
