Customer Contact Center Representative
Customer Contact Center Representative
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1 Vacancy
Job Description
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.
Training is Monday Friday 10:00 a.m. to 6:30 p.m.
Initial training for this position may be conducted onsite in a hybrid format or virtually based on business needs.
Starting pay for this position is $20.00 in Eau Claire
Training classes are scheduled for April & May of 2025
Position Summary
The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in highpressure situations surrounding electric and gas emergencies as well as participate in the oncall rotations during storms and other related emergency situations.
Essential Responsibilities
Deliver exceptional customer service through multiple communication channels primarily phone calls.
Anticipate customer needs and offer tailored solutions using advanced problemsolving skills.
Utilize critical thinking to address and resolve complex customer inquiries.
Provide specialized technical support to customers.
Respond to gas and electric emergency situations with a high degree of precision to ensure public safety.
Handle customer phone calls professionally empathetically and knowledgeably following appropriate scripts when necessary.
Participate in an oncall rotation and some weekends as required.
Perform additional duties as assigned including involvement in special projects.
Minimum Requirements
At least 18 months of customer service experience or equivalent.
High School Diploma or equivalent.
Proficient in hardware and software technology with a focus on Microsoft Windows products.
The capability to proactively identify troubleshoot and resolve technologyrelated issues. This includes diagnosing hardware and software problems implementing effective solutions and ensuring minimal disruption to workflow.
Preferred Requirements
Bilingual proficiency in Spanish is highly desirable with a compensation premium available after passing a Spanishlanguage proficiency test.
Previous call center experience is highly desirable.
As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energyrelated products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at .
NonBargainingThe anticipated starting base pay for this position is: $20.00 per hourThis position is eligible for the following benefits: Spot On Bonus Medical/Pharmacy Plan Dental Vision Life Insurance Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) LimitedPurpose FSA (if enrolled in eligible health plan and HSA) Transportation Reimbursement Account Shortterm disability (STD) Longterm disability (LTD) Employee Assistance Program (EAP) Fitness Center Reimbursement (if enrolled in eligible health plan) Tuition reimbursement Transit programs Employee recognition program Pension 401(k) plan Paid time off (PTO) Holidays Volunteer Paid Time Off (VPTO) Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.
In any materials you submit you may redact or remove ageidentifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 04/29/25EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
