Client Success Manager
Client Success Manager
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Job Description
Lets be #BrilliantTogether
Join ISS Market Intelligence as a Client Success Manager!
Were seeking a dynamic professional to join our Client Success team and play a strategic role in ensuring client satisfaction retention and growth.
As a trusted advisor youll build strong relationships optimize client experiences and identify opportunities to enhance product adoption. Your daytoday will involve engaging with clients through phone email webinars and inperson meetings delivering insights and support that drive measurable success.
This role offers the chance to own client outcomes apply datadriven strategies and contribute to the continued success of a global leader in financial services.
Key Responsibilities
Client Engagement & Relationship Management
- Act as the primary point of contact for a portfolio of clients building trusted relationships at all organizational levels.
- Drive client onboarding and training to ensure seamless adoption and understanding of ISS MIs platforms and solutions.
- Conduct regular business reviews to assess client satisfaction align on objectives and provide actionable recommendations for success.
- Monitor client health metrics to proactively address underutilization identify risks and implement retention strategies.
Value Realization & Growth
- Leverage client usage data and industry trends to deliver tailored insights that drive value and enhance daily workflows.
- Identify upsell and crosssell opportunities collaborating with Sales to expand product adoption and increase revenue.
- Lead efforts to maximize client retention ensuring renewals are completed on time with optimized terms.
- Develop and deliver impactful product webinars and workshops to showcase features and best practices.
Operational Excellence
- Collaborate with internal teams (Product Sales and Support) to streamline processes resolve client issues and deliver on custom client requests.
- Document client interactions opportunities and insights using Salesforce maintaining meticulous records to inform strategic decisions.
- Provide detailed feedback to the Product team to influence the development roadmap based on client needs and emerging trends.
- Ensure ISS MIs contractual commitments are fulfilled acting as a champion for client success.
Strategic Influence
- Partner with Sales and Product teams to prepare for strategic client meetings and proposals delivering compelling presentations.
- Represent the voice of the customer in crossfunctional forums to drive continuous improvement in product and service delivery.
- Participate in strategic planning initiatives to refine the client journey and optimize retention and growth strategies.
Thought Leadership
- Stay ahead of industry trends financial services innovations and best practices to serve as a knowledgeable resource for clients.
- Actively contribute to the development of client success frameworks and methodologies that elevate the teams performance.
Required Skills and Qualifications
- Bachelors degree in Finance Economics Business Communications Information Technology or related fields. Relevant equivalent experience will be considered in lieu of a degree.
- 35 years of clientfacing experience in account management client success or equivalent roles.
- Demonstrated success in managing client relationships with measurable impact on retention and growth.
- Proficiency in CRM tools (e.g. Salesforce) and productivity software (e.g. PowerPoint Excel).
- Strong analytical and problemsolving skills with the ability to translate data into actionable insights.
- Ability to work well under pressure shows creativity and welcomes complex challenges.
- Strong communication (written and verbal) presentation and organizational skills.
- Strong professional etiquette and relationship building.
#LIJB1 #MIN #MIDSENIOR #Associate #CS
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer topnotch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majorityowned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
ISS Market Intelligence (ISS MI) is a leading provider of data insights and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms insurance companies distributors service providers and technology firms to assess their target markets identify and analyze the best opportunities within those markets and execute on comprehensive gotomarket initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data powerful analytics timely and relevant insights indepth research as well as an extensive suite of industryleading media brands that deliver unmatched market connectivity through news and editorial content events training ratings and awards.
We are proud to offer the following featured benefits
- Medical Dental and Vision coverage
- 401(k) with a company match up to 9 including a Safe Harbor contribution
- Flexible Spending Account (FSA) and commuter benefit programs
- Generous paid time off
- Volunteer Day
- Paid parental leave
- Hybrid working options
Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a nondiscriminatory basis consistent with all applicable federal state and local requirements. For more information please view is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal state and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact . This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes such as following up on an application or other technical issues not related to a disability will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
