B10 Help Desk Specialist Level 2 NCR Service Desk
B10 Help Desk Specialist Level 2 NCR Service Desk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Help Desk Specialist B.10 Level 2 NCR (Ottawa)
Location: Ottawa ON
Job ID#: n/a
Mandatory Skills: 5 Years experience
Rate/Salary: Negotiable
Start Date: ASAP March/April 2023
Duration: Contract Position 12 months extendable)
Security Clearance Required: Secret Clearance
Language Requirements: English
JOB INFORMATION:
Our client has a requirement for TBIPS B.10 Level 2 Help Desk Specialists for the NCR Service Desk resources on an asandwhenrequested basis to provide 1st and 2nd level support in the NCR.
SCOPE OF WORK
The role of the NCR Service Desk Help Desk Specialist is to act as a Single Point of Contact (SPoC) providing 1st level IM/IT services to clients via telephone Information Technology Service Management (ITSM) tool (Assyst) and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their ITrelated queries.
The B.10 Help Desk Specialist Level 2 NCR Service Desk resource must perform the following tasks but not limited to:
Perform problem analysis and monitoring tasks monitor network management systems and respond to user requests and problems;
Perform initial problem analysis and attempt to rectify the problem by phone and when required forward the problem to the appropriate technical staff;
Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance using the ITSM Assyst) tool provided;
Provide advice and technical guidance to end users and distribute new IT assets (such as laptops tablets monitors printers etc. for client needs as the situation requires;
Maintain records of problems reported and their resolution using the ITSM Assyst) tool provided;
Ensure IT security and safety policies and procedures are adhered to in accordance withTreasury Board and DND regulations and guidelines;
Liaise with end users to ensure maintenance of accounts and software and to advise end users of upgrades additions and changes to IM/IT hardware or prior configuration;
Attend DND training/briefing sessions in order to gain access to Help Desk support software or Help Desk telephone system(s) as required; and
Perform other tasks related to this category as required.
Required Grids Include the following:
MANDATORY REQUIREMENTS
Name:
Mandatory Criteria B.10 Help Desk Specialist Level 2 NCR SERVICE DESK
M.#
Mandatory Requirements
Met or Not Met:
Bidders Response
(Cross Reference to Proposal)
MT1
Name:
Rated Criteria B.10 Help Desk Specialist Level 2 NCR SERVICE DESK
R#
POINT RATED CRITERIA
MAX PTS
SCORE
BIDDERS RESPONSE
(CROSS REFERENCE TO PROPOSAL)
PR1
>5 to 6 years 1 point
>6 to 7 years 2 points
>7 to 8 years 3 points
>8 to 9 years 4 points
9 years 5 points
5
>2 to 3 years 1 point
>3 to 4 years 2 points
>4 to 5 years 3 points
>5 to 6 years 4 points
6 years 5 points
5
>2 to 3 years 1 point
>3 to 4 years 2 points
>4 to 5 years 3 points
>5 to 6 years 4 points
6 years 5 points
5
>2 to 3 years 1 point
>3 to 4 years 2 points
>4 to 5 years 3 points
>5 to 6 years 4 points
6 years 5 points
5
>2 to 3 years 1 point
>3 to 4 years 2 points
>4 to 5 years 3 points
>5 to 6 years 4 points
6 years 5 points
5
1 to 2 years 1 point
>2 to 3 years 2 points
>3 to 4 years 3 points
>4 to 5 years 4 points
5 years 5 points
5
1 to 2 years 1 point
>2 to 3 years 2 points
>3 to 4 years 3 points
>4 to 5 years 4 points
5 years 5 points
5
Total Points
35
Minimum Pass Mark 60
21
Resources Score
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2 in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.
We serve customers in two ways we provide:
1 Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2 Recruitment: Find The Right People You Need
Serving IT & Business leaders Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS Quality Management System Staff Development Model. We are a 100 Indigenous owned company.
Learn more online at submit your most recent resume to:
View All Jobs online at: Experience:
Unclear Seniority
Employment Type
Contract
