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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Airtron Heating and Air an NRG company has established itself as one of the leading providers of heating ventilation and air conditioning systems (HVAC). We provide an allencompassing approach to HVAC solutions from professional installations of premium products to comprehensive service plans so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.
Why NRG is a great place to work:
- Great company culture!! Voted as a BEST employer by Forbes
- A competitive total compensation package including annual incentive and/or commission
- Benefits on the first day of employment Medical Dental Vision Life Insurance etc.
Job Summary:
The Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.
Essential Duties/Responsibilities*:
- Routes service calls and provides scheduling advice to technicians and customers.
- Promptly and effectively communicate with customer services representatives technicians and management.
- Provide administrative assistance to other departments which have cross over in the Service department.
- Answering phones schedules customers and assists customers with any/all inquiries as needed.
- Manages all data entry including but not limited to utilization of emails text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Ensures that good customer relations are maintained and that customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws.
- Follows all company policies and procedures including but not limited to safety.
- Other duties as assigned.
* Duties may vary by location.
Minimum Requirements:
- High School Diploma or GED.
- 24 years of experience working in an office setting with a minimum of 20 of daily duties assisting customers over the phone.
- General computer competency is required including a minimum of 1year experience Microsoft Excel Word and Outlook.
- Must be able to communicate in English effectively both verbally and in writing.
- Ability to work overtime with little notice; weekends hours may occasionally be required.
Preferred Qualifications:
- Experience in HVAC setting or large service organization.
- Completed college course work.
Additional Knowledge Skills and Abilities:
- Customer service mindset.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Able to work in a fastpaced environment.
- Strong organizational skills attention to detail and the ability to multitask.
- Willingness to learn and be a part of a team.
- Positive attitude and a team player.
- Related work experience may be substituted for education.
- Ability to build positive relationships with customers both internal and external.
- Willingness and ability to work collaboratively with all levels of the organization.
- Safety mindset and acceptance of a safety culture.
Working Conditions:
- Open office environment.
- Fastpaced environment.
Physical Requirements:
- Must be able to lift/move up to 20 pounds frequently.
- Frequently performs tasks requiring bending at the waist kneeling or crouching.
- Must be able to adhere to long periods of standing walking or sitting.
- Ability to hear understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
- With natural or corrected vision able to see and focus for close distance peripheral vision with normal depth perception.
- Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
- Ability to enter text or data into a computer by means of a traditional keyboard or 10key numeric keypad.
- Must be able to use arms and hands to reach overhead signal grab hold lift turn push and pull objects and tools.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement employees are subject to periodic random drug testing and postaccident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster(The poster can be found at Title and/or Salary may be adjusted based on the applicants experience or skills.
Official description on file with Talent.
Employment Type
Full Time
