Desktop Technician
Desktop Technician
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
We are seeking a highly motivated Desktop Technician to join our collaborative missiondriven dynamic and innovative campus technology team. Reporting to the onsite Desktop Lead the Desktop Technician is responsible for delivering first and secondtier technical support for desktop software desktop hardware classroom technology printing and networkrelated issues to faculty staff and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner providing initial diagnostic and troubleshooting assistance primarily in person and occasionally online or over the phone.
Onsite Requirement: MondayFriday in Monmouth IL
Essential Job Duties
- Troubleshoots and repair of laptop/desktop computers and related peripherals.
- Diagnoses and troubleshoots hardware software network and system issues effectively.
- Installs setsup tests and troubleshoots noncomputer IT equipment such as media video and phone systems in the classrooms and on campus.
- Configures installs maintains troubleshoots; domains user accounts software accounts network connectivity and wireless access.
- Resolves technologyrelated difficulties experienced by faculty staff and students.
- Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices.
- Accurately inputs assigns and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.
- Utilizes contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.
- Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.
Additional Responsibilities
- Coordinate with vendors to resolve problems
- Generate and review activity reports
- Other duties as assigned
Required Skills/Abilities
- Ability to format install set up maintain and troubleshoot desktop and laptop computers.
- Knowledge of Microsoft Office Suite (Word Excel PowerPoint Outlook) and/or Google apps.
- Good written and verbal communication skills.
- Ability to explain technical concepts and train others in nontechnical terms.
- Ability to adhere to set schedules meet deadlines and cover shift patterns to provide the coverage needed for the client.
- Ability to work collaboratively in a team environment.
- A strong focus on customer service.
- Good organizational skills with a keen attention to detail.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and prioritize effectively.
Minimum Qualifications
- High school diploma or equivalent
- A minimum of oneyear related experience in supporting personal computer hardware software peripherals servers printers scanners and classroom audiovisual technology
Preferred Qualifications
- Professional IT certifications such as CompTIA ITF A Network Server MCP etc.
- Associates degree or bachelors degree in computer science or a related field
- 2 or more years of related desktop experience in configuring testing and troubleshooting network connectivity and wireless access for computers or devices.
What You Can Expect from Us
At CampusWorks we dont just help our clients succeed; we help our employees succeed. Competitive pay robust benefits for fulltime employees and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work.Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc. as a large consulting firm provides its employees with an opportunity to work both onsite and remotelywith our clients across the United States and in Canada. With the nature of our clients work evolving quickly were all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role your talent and expertise may be applied to a range of projects assignments and clients.
A CEO who cares.Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint CampusWorks became a virtual company in 2012. As such our team members are located across the U.S. and Canada where they work from their home offices and at client sites.
Flexibility.We value worklife balance because we know that happy employees create happy customers. Thats why CampusWorks offers both fulltime and parttime 1099 consulting career opportunities to fit lifes unique demands.
A company that gives back.Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks we value the unique backgrounds experiences and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses lets talk! If youre a close but not exact match with the description we hope youll still consider applying.
About CampusWorks
Founded in 1999 CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges technical colleges fouryear public and private institutions multicollege districts and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institutionfrom Student Services to Human Resources to Finance to Academicsto achieve transformative results.
Want to learn more about life at CampusWorks Visithttps:// see how we empower Higher Education to reach its full potential
Friendly Note to External Agencies:
At CampusWorks we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.
CampusWorks Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.
Notice to all Applicants:
Please click on the links below for more information on these important topics:
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
