Manager Knowledge Training and Support
Manager Knowledge Training and Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 46000 - 81000
1 Vacancy
Job Description
Overview
POSITION TITLE: Manager Knowledge Training and Support
REPORTS TO: Director Systems Strategy and Knowledge
SUPERVISION EXERCISED: Knowledge Training and Support Specialist
LOCATION: New York City or anywhere ADL has an office.
Grade/Class: Grade E Exempt PSA Eligible
ABOUT THE ORGANIZATION
ADL is the leading antihate organization in the world. Founded in 1913 its timeless mission is to stop the defamation of the Jewish people and to secure justice and fair treatment to all. Today ADL continues to fight all forms of antisemitism and bias using innovation and partnerships to drive impact. A global leader in combating antisemitism countering extremism and battling bigotry wherever and whenever it happens ADL works to protect democracy and ensure a just and inclusive society for all.
PRIMARY FUNCTION
The Manager Knowledge Training and Support plays a transformational role in ADLs Development Division by designing and leading a comprehensive training and support program that drives effective adoption of digital systems and development processes in support of evolving organizational needs. With a focus on centralizing organizational information and enhancing accessibility the Manager leads knowledge management initiatives and collaborates across departments to ensure that training content and strategies align with user needs and organizational goals. This role integrates change management principles to support staff through system updates and process changes fostering a culture of continuous learning. The Manager drives the creation of targeted training knowledge and support models to empower staff to fully utilize development tools streamline processes and maximize operational efficiency.
Responsibilities
Primary:
Learning Program Design and Management
- Design oversee and project manage a comprehensive training and support program for Development systems and processes promoting continuous learning and facilitating smooth adoption across the Development department.
- Provide direct supervision and mentorship to the Knowledge Training and Support Specialist collaborating with and guiding their work on training content development support efforts and program delivery.
- Partner with IT to streamline the service model and support channels ensuring responsive service and efficient issue resolution for all Development staff.
- Integrate systems training into new employee onboarding in collaboration with crossfunctional teams ensuring effective tool usage and business processes.
- Implement a learning management system to distribute trainings and monitor completion and effectiveness providing insights for ongoing improvement.
- Adapt training programs to accommodate remote learning ensuring accessibility for all participants.
Knowledge Management Initiative
- Project manage and collaborate with assigned subject matter experts to facilitate ongoing content updates and maintenance of Standard Operating Procedures (SOPs) for all ADL Development systems and processes.
Change Communication Strategies
- Collaborate to develop and implement change management strategies that guide staff through system and process updates enhancing adaptability and reducing transition challenges.
- Ensure change communications are clear and timely keeping all stakeholders informed and prepared for new processes.
Qualifications
Skills:
- Strong project management skills with a proven ability to design and implement effective learning programs.
- Advanced proficiency in learning management systems and training delivery.
- Excellent communication and interpersonal skills with the ability to present information clearly and effectively to diverse audiences.
- Strong analytical skills to assess training effectiveness and user engagement.
- Commitment to high standards of knowledge management and continuous improvement.
Experience:
- Demonstrated experience in designing and managing training programs for various digital tools and systems.
- Proven ability to collaborate crossfunctionally and drive initiatives that enhance operational efficiency and user experience.
- Experience leading teams and providing mentorship in a training or support capacity.
- Progressive experience in training knowledge management or organizational development preferably within a nonprofit environment.
Education:
- Bachelors degree or equivalent professional experience.
Work Environment:
- ADL is a hybrid environment. This role may require 3 days in person.
Compensation:
- This position has a salary range of $46000 to $81000. This salary range is reflective of a position based in New York New York. Please note that actual salaries are commensurate with experience and reflect the budget for a given position and since ADL has a locationbased compensation structure there may be a different range for candidates in other locations. For an overview of our total rewards package please visit aims to create a working environment where every employee can thrive professionally. Our missiondriven work is best accomplished in an environment that supports belonging. ADL values a diverse workplace and strongly encourages people of all races religions nationalities genders LGBTQ individuals people with disabilities and veterans to apply. ADL is an equal opportunity employer. Recruitment hiring promotions and other terms conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age race creed religion color national origin sex sexual orientation gender expression marital status physical or mental disability veteran status or military status or in violation of any applicable Federal state or local laws.
ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions
and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process please contact People & Culture at .
ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act and all other applicable State Local and Federal laws.
The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities qualifications and objectives required of employees assigned to this job nor is it to be interpreted as a contract for Employment.
Required Experience:
Manager
Employment Type
Full-Time
