Retrofit Solutions Specialist

COMPANY INFORMATION:

Marlen headquartered in Riverside MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping portioning size reduction thermal processing and food handling. Marlen has been trusted by the worlds leading food brands for 70 years. Our worldclass Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your is part of the Duravant family of Companies. Lifecycle Services is Duravants brand for parts and service support.

POSITION SUMMARY:

As part of the Lifecycle Services team the Retrofit Solutions Specialist is responsible for oversight of all aspects of retrofits. This position is accountable for the overall success of the retrofits business revenue growth. The incumbent is responsible for gathering and generating new machine retrofit ideas while technically supporting existing retrofits. This position is the hub for retrofit communications with engineering sales service training technical support and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Grow Retrofits Portfolio

• Identify opportunities products and programs to enhance and grow the retrofit business.
• Identify and prioritize the development of retrofit offerings across the Marlen portfolio of machines.
  • Work with engineering to review ideas concepts and models
  • Work with Technical Services to understand installation commissioning and customer requirements
  • Assess and prioritize retrofit offerings based on supply chain market size and opportunity

Grow Retrofits Sales

• Meet or exceed retrofit revenue and profit targets as defined in Marlens strategic plan
• Identify and prioritize opportunities to generate revenue through design and component upgrades.
• Manage opportunities and customer information through use of CRM & Entytle software
  • Ensure timely entry of new opportunities
  • Manage the sales pipeline
  • Develop methods to improve discovery and reduce quote turnaround time
  • Continually ensure customer and retrofit data is accurate and up to date

Marketing

• Partner with the Customer Service department to sell retrofit offerings.
• Collaborate with the Marketing department to design promotional materials that communicate value proposition of each enhancement and retrofit.
• Work with sales team to present retrofit solutions during customer visits and FATs.
• Develop and continuously improve retrofit catalog for customer and inside sales usage.
• Promote other aftermarket business offerings:
  • Installation and other technical services
  • Spare and replacement components/parts
  • Machine Audit programs
  • Training programs

Customer support

• Build strong relationships with customers visit sites as needed to develop quotes closesales and assist customers.
• Meet and correspond with customers to ensure that their needs and expectations are fully understood documented and fulfilled.
• Support sales in all retrofit preorder activities.

Retrofit Project Management

• Coordinate project kickoff/release meetings with all departments involved in the retrofit project process.
• Develop retrofit installation timeline and cost estimates.
• Be the internal technical support point of contact for all things retrofit including technical questions installation assistance and implementation for the entire duration of the retrofit project.
• Work with the Documentation department to ensure the accuracy of operation manuals to include new retrofit changes and modifications.
• Utilize financial reporting and metrics required to accurately measure results of individual projects and of the retrofit product line.
• Utilize Quality Improvement process to reduce future manufacturing overruns and machine and retrofit installation challenges.
• Continuously selfdevelop relevant technical and customer service skills.

POSITION REQUIREMENTS:

• Bachelors degree in a related field or equivalent experience.
• Experience in sales engineering discipline assembly or related fields.
• Knowledge of automation machines and machine components.
• Excellent written verbal and interpersonal communication skills.
• Critical thinker with innovative problemsolving skills and creative mindset.
• Highly computer literate with proficiency in MS Office and related business/communication tools.
• High degree of selforganizational and time management skills
• Creative mindset.
• Meticulous attention to detail.
• Travel up to 25

POSITION SPECIFIC COMPETENCIES:

• Very strong understanding of Electrical Mechanical Pneumatic Hydraulic and automation
• Customer Focus
• Communication proficiency
• Professional and customer friendly telephone manner
• Teamwork
• Computer proficiency
• Office 365 (particularly Excel)
• CRM (Salesforce Entytle SyteLine)
• Proficiency in multitasking in a fastpaced environment

PHYSICAL DEMANDS:

Frequently required to sit stand walk talk or hear; uses hands to finger handle or touch objects or controls. On occasion may be required to climb and work in high places stoop bend or reach above the shoulders. The incumbent must occasionally lift push or pull up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The position is an officebased position with visits to the manufacturing area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WHY YOU SHOULD APPLY:

As a Duravant Family Company Marlen participates in global Diversity Equity and Inclusion programs as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction with opportunities for personal and professional growth Marlen offers an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees health wellbeing and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a crossfunctional collaborative environment focused on delivering results
• Core Values: Our core values are Teamwork Respect Integrity Winning Spirit and Sense of Urgency
• Culture: We are driven by our number one asset our employees and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the companys overall benefit.

Marlen International (Marlen) maintains a drugfree workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status sexual orientation gender identity or expression and other characteristics protected by law. The EEO is the Law poster is available at: Individuals who need reasonable accommodation because of a disability for any part of the employment process should contact the Marlen Human Resources Department to request accommodation. In addition to federal law requirements Marlen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check postoffer drug screen and physical prior to employment. Marlen participates in EVerify.