On-Call Patron Services Supervisor
On-Call Patron Services Supervisor
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1 Vacancy
Job Description
Position Title:
OnCall Patron Services SupervisorPosition Type:
RegularHiring Range:
$36 per hour
Pay Frequency:
HourlySCUPresents Performing Arts Center is dedicated to the enhancement of arts education where artists are central to our creative culture; the advancement of Arts for Social Justice programs which creates a catalyst for change in our society; and the development of innovative partnerships diverse programming and outreach opportunities which serves the needs of Santa Clara University and the community.
Primary Purpose of the Position
The Patron Services Supervisor provides supervision for the Patron Services Office and events. This prostaff position is a collaborative member and displays enthusiasm for the mission vision artistic endeavors programs and initiatives of SCUPresents Performing Arts Center.
Essential Duties and Responsibilities
Under the direction of the Patron Services Manager this dynamic position provides supervisory oversight in a wide range of areas. Patron Services Supervisor is responsible for customer relations for events held in the SCUPresents venues. This position supervises frontofhouse operations: box office house management concessions and coordinating volunteers as well as student staff.
Specific Responsibilities
Assist with integrating SCUPresents marketing and development components into Patron Services operations.
Provides patron support services to departments university and offcampus clients with Front of House coordination for performances conferences lectures and other events held in any performing arts venue.
Submit all Patron Services reports generated through the box office house management and concession areas. Reports will be submitted for each performance and a final report will be completed for every event.
Assist with project coordination and implementation for the various training and patron services support publications.
Assist with the acquisition oversight training and scheduling of event staff students and volunteers.
Other duties as assigned.
Key Qualifications
12 years experience in Patron Services operations: ticketing services box office and/or house management required or relevant experience.
Must be able to work evening performance shifts and weekends.
Must be adaptable to change and assist with staff training on new procedures and policies.
Must be able to work under pressure and tight deadlines.
Excellent interpersonal customer service problemsolving organizational and communication skills
Detailed oriented.
Must present a professional demeanor and proper dress when dealing with clients.
Must have computer skills and experience and the ability to learn and operate a box office ticketing system which includes online ticketing.
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others community and diversity.
The position is open until filled.
Website:scupresents
EEO Statement
Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at. The report includes the type of crime venue and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources andand request to speak to Indu Ahluwalia by phone ator by email at
Telecommute
Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
Required Experience:
Manager
Employment Type
Part-Time
