Business Operations Analyst
Business Operations Analyst
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$ 66000 - 93000
1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
Charlie Health is looking to add a highly motivated intellectually curious and datadriven Business Operations Analyst to its growing team. In this role youll help identify analyze and execute highimpact initiatives focused on operational efficiencies and innovative product development that directly drives ROI. Youll support zerotoone projects that enhance our virtual IOP therapy services while creating significant value through cost savings revenue generation and improved patient outcomes. This is an ideal position for someone who thrives in ambiguity learns quickly and wants to make a tangible impact. Youll work directly with internal stakeholders across the organization to identify opportunities develop solutions and implement new products and processes that drive business results.
Our team is comprised of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis. Were looking for candidates who are inspired by our mission and excited by the opportunity to build innovative solutions that will impact millions of lives.
Responsibilities
- Support the identification and evaluation of new product and automation opportunities that drive significant ROI through cost savings and operational efficiencies
- Conduct data analysis to validate hypotheses size market opportunities and measure the impact of new initiatives
- Build financial models to assess potential ROI and capital allocation decisions for new projects
- Assist in the development and of product strategies and roadmaps for internal tools and patientfacing applications
- Create dashboards and reports to track project performance and communicate results to leadership
- Collaborate with crossfunctional teams to gather requirements implement solutions and drive adoption
- Support product testing user feedback collection and iteration processes
- Assist with evaluating potential technology partnerships and integration opportunities
- Contribute to strategic planning for potential spinoff ventures from successful initiatives
Qualifications
- Bachelors degree in Business Analytics Finance Math Computer Science or similar analytical subject area
- 02 years of experience in analytics consulting product management or similar roles
- Experience with AI/automation tools and technologies
- Exceptional problemsolving skills with the ability to break down complex issues into actionable insights
- Strong analytical abilities and comfort working with data to drive decision making
- Proactive mindset with ability to work independently and figure things out with minimal direction
- Excellent communication skills and ability to collaborate effectively across teams and levels
- Adaptability and comfort with ambiguity in a fastpaced environment
- Intellectual curiosity and eagerness to learn new technologies and methodologies
- Basic understanding of product development and software implementation processes
- Experience with data analysis tools (Excel SQL Tableau) and cloudbased data warehouses preferred
- Work authorized in the United States and native or bilingual English proficiency
- Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $66000 and $93000 per year at the commencement of employment. In addition to base compensation this role offers a target performancebased bonus. The target total cash compensation range including potential bonus will be between $73000 and $102000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Healthsponsored benefits.#LIHYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
IC
Employment Type
Full-Time
