Customer Service Specialist - Operator Services - 9a-530p EOW
Customer Service Specialist - Operator Services - 9a-530p EOW
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Are you passionate about serving our patients with Love and Excellence If so consider applying for this position at ChristianaCare.
We are recruiting for a full time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff visitors patients and the public based on stated needs of the caller.
The ChristianaCare Way!
When you become an employee at ChristianaCare you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love our Caregivers enjoy many employee benefits such as
- worklife balance
- competitive pay and benefits
- generous paid time off
- diverse and inclusive culture
Office Hours:
- Day Shift Sunday through Friday
Week I Monday Tuesday Wednesday Friday and Saturday 9am 5:30pm
Week II Sunday Monday Wednesday Thursday and Friday 9am 5:30pm
Principal duties and responsibilities:
- Answer main telephone number for Christiana and Wilmington hospitals.
- Answer all emergency 911 phone lines for Christiana Wilmington and Middletown hospitals. Follow procedures for more than 20 emergency medical code notifications (i.e. Code Blue Trauma Alert/Code Heart Alert/Code Code Delta Internal Emergency).
- Provide excellent customer service.
- Answer TTY for community provide assistance to the caller.
- Make decisions regarding emergency calls and dispatches accordingly following policies and procedures.
- Provides directions to facilities for the public.
Education and experience requirements:
- High school graduate or equivalent.
- Two years customer service experience call center experience preferred
About ChristianaCare
ChristianaCare was recognized as one of Americas 100 Best Hospitals by Healthgrades selected as one of the Most Wired Hospitals in the US by the American Hospital Association and ranked by US News & World Report as the #3 Best Hospital in the Philadelphia region out of more than 90 hospitals. To learn more click on this link are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Post End Date
Apr 23 2025EEO Posting Statement
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
