Bill Management Specialist
Bill Management Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At NRG were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company operating in the United States and Canada NRG delivers innovative solutions while advocating for competitive energy markets and customer choice working towards a sustainable energy future. More information is available at . Connect with NRG on Facebook LinkedIn and follow us on Twitter @nrgenergy.
Job Summary:
NRGs Bill Management Specialist is responsible for daily Utility Bill Management customer care. The Bill Management Specialist is responsible for customer data integrity account inquiries as well as daily operation and customer account oversight. The specialist will also be responsible for coordinating and communicating with our Bill Management partner to ensure successful delivery and of the service for NRG customers.
Essential Duties/Responsibilities:
- Management and oversight of customer daily utility bill management operations
- Troubleshooting customer issues
- Vendor outreach and issue resolution
- Utility shut off prevention and resolution
- Site/account maintenance and submissions
- Vendor authorization creation and
- Monthly invoice reconciliation
- Providing customer reporting as needed
- Gap Analysis review correction and reporting
- Additional sales support as needed
Minimum Requirements:
- Associates Degree required
- Minimum 1year customer service experience
- Proficient in Microsoft Office: Excel Outlook Word
- Excellent written and verbal communications skills
- Will be required to perform additional duties as requested directed or assigned
Preferred Qualifications:
- Bachelors Degree in Business or a related field preferred
- Knowledge of Accounts Payable (AP) systems is preferred
AdditionalKnowledge Skills and Abilities:
The Bill Management Specialist must have excellent written and verbal communication skills. The Specialist is responsible for external customer communications including contacting utilities on a customers behalf. Additionally the Specialist must be able to balance multiple projects and tasks to efficiently meet deadlines.
- Advanced skills in the Microsoft Office suite
- Ability to use internet tools for daily operations and research purposes
- Ability to work individually and in a team environment
- Proactive approach to account management
- Motivated to identify and resolve multiple complex issues
- Ability to coordinate with customers partners and vendors
- Work with other NRG teams to make sure deliverables are met
- Strong relationship management abilities are preferred
- Ability to work well under pressure remaining focused and calm in the face of distractions
#NRG
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement employees are subject to periodic random drug testing and postaccident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster(The poster can be found at Title and/or Salary may be adjusted based on the applicants experience or skills.
Official description on file with Human Resources
Required Experience:
Unclear Seniority
Employment Type
Full Time
