User Search Feedback Analyst
User Search Feedback Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
We are seeking a talented User Feedback Analyst to join our dynamic AI Training organization. The ideal candidate is passionate about improving user experience and has a strong background in data analysis and user feedback interpretation. This role involves analyzing user feedback on search results to generate actionable insights for our engineering and product teams. Your work will directly impact the quality and safety of the clients search platform making analytical skills and a usercentric mindset crucial for success.
Basic Qualifications:
Bachelors degree in technology statistics economics or equivalent work experience
2 years of experience (preferably in trust & safety) with a focus on data analytics or visualization.
Excellent critical thinking and problem solving skills
SQL knowledge.
What youll do:
Analyze user feedback from multiple data sources to identify recurring themes and patterns in user experiences. Generate reports based on the findings of this analysis.
Develop and implement data collection and processing methods for both structured and unstructured feedback data.
Apply advanced analytical techniques to extract meaningful insights from user feedback.
Highly proficient in data analysis techniques and tools with experience in handling large datasets. Proficiency in Python and/or R is a plus.
Generate actionable reports that summarize findings and provide clear recommendations for product improvements.
Collaborate with crossfunctional teams to communicate insights and drive positive changes in our search product.
Monitor and identify highpriority feedback that may require immediate attention or escalation.
Stay informed about the latest trends in search technology user behavior and data analysis techniques as well as advancements in Natural Language Processing (NLP) and Large Language Models (LLMs).
Provide input to product and engineering teams to enhance search quality and user satisfaction.
Who you are:
An experienced professional in data analysis with a strong background in data visualization and reporting.
Skilled in data visualization and the ability to present complex information in an easily understandable format.
A critical thinker with excellent problemsolving skills and attention to detail.
Knowledgeable about natural language processing and machine learning fundamentals.
Proficiency in utilizing search engines databases and online research tools with the ability to efficiently navigate complex information ecosystems and extract relevant insights.
Experienced with project management tools and able to work effectively in a fastpaced environment.
Capable of working independently while also being a strong team player.
Adaptable and quick to learn new technologies and methodologies.
Excellent communicator able to convey technical insights to both technical and nontechnical audiences.
Passionate about improving user experiences and driving product enhancements.
Basic understanding of and passion for generative AI technologies including practical experience with prompt engineering and handson use of generative AI products and applications.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved