Central Financial Quality Specialist
Central Financial Quality Specialist
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USD 22 - 26
1 Vacancy
Job Description
Central Financial Quality Specialist
FLSA Status
Non Exempt
Schedule:
Monday through Friday: 8:30AM5:00PM OnSite
To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
In This Role You Will:
Provide administrative support to departments to ensure compliance efficient workflow and a high quality of production. Contribute to the success of the company by maintaining customer records and reviewing and evaluating activity to verify compliance with internal policy procedures and state and federal regulations.
Responsibilities and Essential Duties:
- Review validate and accurately process cease and desist letters submitted by customers through branch locations.
- Apply cease and desist requests to customer accounts in accordance with legal and company policies ensuring timely updates.
- Maintain detailed records by uploading and storing cease and desist letters in appropriate systems ensuring compliance with all regulatory guidelines.
- Follow legal requirements and company policies related to cease and desist requests and customer communication restrictions.
- Perform other administrative duties including data entry reporting followup and coordination with internal teams to ensure smooth operations
- Identify and escalate any discrepancies inconsistencies or compliance risks to appropriate stakeholders for resolution.
- Work closely with branch personnel legal teams and other departments to ensure accurate and efficient processing of customer requests.
- Perform quality control checks and manual testing on files activities and documentation to ensure accuracy and completeness.
- Establish cadence to review and support the quality of production and adherence to policy.
- Maintain quality assurance and compliance documentation.
- Stay uptodate with industry changes and regulatory updates. Communicate relevant findings to management to ensure the companys practices remain in compliance.
- Participate in crossfunctional meetings to address and resolve qualityrelated issues.
- May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of three 3 years experience in consumer lending financial services compliance or related administrative role.
- Understanding of relevant consumer protection provisions under federal and state law.
- Prior demonstrated experience delivering high quality and accurate documentation.
- Ability to develop skills to solve problems and conduct quality assurance reviews in an operations environment.
- Proficiency in Microsoft Office Suite and financial services systems.
- Strong problemsolving organizational and project administration skills.
- Excellent interpersonal skills necessary to communicate effectively both verbally and in writing with stakeholders and all levels of company staff.
- Ability to work in a fastpaced environment; ability to multitask change direction effectively prioritize and meet deadlines with both local and remote staff.
Preferred Qualifications:
Physical Demands:
While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.
LIONSITE
Compensation: Hourly Rate (commensurate with experience)
Benefits: Mariner Finance offers comprehensive benefits to eligible employees including:
- Health Insurance Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan Flexible Spending Account (FSA) and Dependent Care FSA
- Vision Insurance
- Dental Insurance
- Companypaid Basic Life LongTerm Disability and AD&D Insurance
- Voluntary worksite benefits including Accident Critical Illness Hospital Indemnity ShortTerm Disability Supplemental Life and Supplemental AD&D Insurance
- 401(k) and Company Matching Contributions
- Paid Time Off fulltime employees may accrue a minimum of 120 hours per year
- 11 Paid Holidays
- FMLA
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Referral Incentives
- Education Assistance Program
- Complimentary FIMC Membership Plan
- Access to industryspecific training programs
- Certain roles may qualify for additional benefits such as Relocation Assistance Debt Assistance Cell Phone Reimbursement and Travel/Auto Reimbursement. Contact for additional information.
Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on fulltime or parttime status location or management level.
For additional information please visit: Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue hardship. Drug/Alcohol/Smokefree workplace.
Other details
- Pay TypeHourly
- Min Hiring Rate$22.00
- Max Hiring Rate$26.00
Required Experience:
Unclear Seniority
Employment Type
Hourly
