Bilingual Client Service Specialist Pasadena
Bilingual Client Service Specialist Pasadena
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 29120 - 29120
1 Vacancy
Job Description
Position Description
If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
This is a grant funded position
Position Overview:
The Client Service Specialist (CSS) supports both clinical and nonclinical services by coordinating all aspects of the medical clinic through front desk operations. This position supports the Clinical Health Services (CHS) Program locations by answering phones scheduling appointments supporting clinic flow and providing daytoday service to the public seeking services. The CSS ensures compliance with all Harris County Public Health (HCPH) policies and procedures supporting clinic operations. The CSS reports to the Clinical Health Services (CHS) Program Manager and serves Harris County communities by supporting the medical team in providing comprehensive care to patients in a clinic setting.
Duties & Responsibilities:
- Interview clients to collect required information for eligibility determination using grant and payor guidelines.
- Manage administrative duties such as reception appointments and telephone calls.
- Support the coordination of scheduling patients to receive services from multidisciplinary team members ensuring optimal time management for clinic operations. Handle minor cash responsibilities including collecting copays.
- Ensure compliance with medical record policies and procedures including patient confidentiality (HIPAA compliance).
- Complete service activity reports client revenue reports client satisfaction surveys and other periodic reports as required.
- Participate in the transportation of program supplies to and from event locations adhering to county vehicle operation policies.
- Maintain inventory by ensuring office supplies are always in stock and ordering as needed.
Harris County is an Equal Opportunity EmployerRequirements
Education:
- High school diploma or equivalent.
Language:
- Bilingual (English/Spanish)
Experience:
- One 1 year of experience performing clerical office duties in a health care setting.
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook).
- Excellent communication skills (verbal & written).
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
- Ability to maintain confidentiality when dealing with sensitive information.
- Ability to engage and explain services to potential clients.
Core Competencies:
Organizational Leadership- Understands the organizational mission.
- Understands ethics and public good; is concerned with public trust.
- Demonstrates respect for the opinions and beliefs of others.
Collaboration
- Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission.
- Demonstrates a sense of responsibility for the success of the group.
- Collaborates with others to improve quality and address needs.
Innovation
- Ability to adapt to change.
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy sensitivity and respect
- Behaves in an honest fair and ethical manner and models high standards
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment.
- Selfmotivated.
- Organizes and maintains work environment to allow for maximum productivity.
Communication
- Communicates clearly effectively and persuasively both orally and in writing.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbut ONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.Preferences
Experience: One 1 year of using an Electronic Health Record (Epic preferred).
General Information
Position Type and Typical Hours of Work:
- Full Time Regular Grant funded
- Monday through Friday from 8:00 a.m. to 5:00 p.m.
- Other days and hours as necessary.
Work Environment:
- This job operates in a medical mobile unit clinic environment community setting and occasionally in a medical clinic. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands:
- This role requires the ability to lift carry push pull up to twenty 20 pounds and bending & standing for periods at a time.
Work Location:
- 3737 Red Bluff Rd Pasadena TX 77504.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
