SRE Intern

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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customerfocused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team Right Technology Simple and Secure.

Being an Intern in our SRE Team provides a highly motived and qualified student(s) an opportunity to gain firsthand experience into what its like to be a Site Reliability Engineer. Also get to explore & learn on what it takes to build out the Site Reliability Engineering strategy and implementation for both on premise platforms and cloud applications.

Collaborate closely with teams and learn to set and enforce best practices ensure scalability reliability and security.

Get to interact with all levels of management and senior leaders and gain insight into business and technology in the insurance industry.
Build & develop a strong understanding of the entire technology stack (network storage OS virtualization database development applications) to observe monitor troubleshoot and automate activity/tasks in the Berkley environment

SRE Monitoring and Automation: Get handson experience with scripting & SQL to automate SRE monitoring & observability.
Define and track SRE reliability and observability OKRs. This includes defining and tracking Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
Implement robust monitoring and alerting systems to proactively monitor health identify potential issues analyze system performance and facilitate quick response to incidents.
Identifying and addressing performance bottlenecks in applications and infrastructure to improve efficiency and user experience.
Work closely with incident management team to quickly address and resolve system outages or performance issues to minimize downtime and impact on users.
Collaborate actively with development and operations teams to implement observability and resiliency requirements in order to ensure smooth deployment and operation of software systems.
Research: Conduct research on emerging SRE monitoring and observability tools for SLO SLI & Error budget.
Documentation: Document problems and resolutions for future reference as well as platform configurations and standards.
Communication: Maintain excellent communication skills particularly across functional technical areas. Demonstrated ability to communicate with technical and nontechnical individuals and teams.
Mutitasking/Prioritization: Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.

Interest in learning scripting languages like PowerShell JavaScript Typescript
Basic knowledge of or experience with SQL preferred
Familiarity with Tools: Git GitHub Git Bash Ansible Terraform is a plus
Strong problemsolving skills.
Ability to learn new technologies and applications quickly.
Excellent communication time management organization and planning skills.
Completed 12 years of your major program
Strong passion for technology and Automation.
Strong technical aptitude critical thinking and quantitative skills with ability to navigate MS Office applications including Excel PowerPoint Word and Outlook.
Prior internship coop or on or offcampus technical experience preferred but not required
Works well in a team environment and productive without constant supervision
Aggressive curiosity
Attention to detail

Pursuing a degree in Computer Engineering Computer Science Management Information Systems or a similar field

The Company is an equal employment opportunity employer.