Manager Trust Safety Operations All Genders
Manager Trust Safety Operations All Genders
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Job Description
The Trust & Safety Operations Manager role is a key position within our Design Marketing & Content (DMC) business and tech function dedicated to delivering exceptional and inspiring experiences for Zalandos customers. As a pioneering member of Trust & Safety at Zalando youll play a pivotal role as we scale user and creatorgenerated content ensuring we protect users meet regulatory standards and uphold Zalandos reputation and public trust. We seek a strategic and influential leader with a passion for safety adept at navigating complex fastpaced environments. With your expertise in policy operations risk mitigation and crossfunctional collaboration you will significantly advance Zalandos commitment to creating a safe and trustworthy experience for millions of users across 25 European markets.
WHAT WED LOVE YOU TO DO (AND LOVE DOING):
Develop and implement scalable efficient processes to enforce Zalandos policies and guidelines for users creators and partners ensuring safety and inclusivity across the platform.
Serve as the primary contact for vendor teams and frontline moderators equipping them with effective workflows and holding them accountable to high standards of quality and productivity.
Apply quantitative data and sound judgement to make swift highstakes decisions on complex enforcement and crisis issues ensuring decisions are consistent clear and aligned with Zalandos values.
Work closely with Product and Engineering teams to inform automation tools that efficiently detect and remove harmful content.
Track key performance indicators that measure operational effectiveness using these metrics to guide continuous improvement.
Leverage data to identify gaps in policy enforcement operational workflows or platform safety features. Drive initiatives to address these gaps ensuring a proactive approach to trust and safety challenges.
Partner closely with the Senior Manager of Policy to operationalise policy updates.
As the function scales coach operations specialists who will handle daytoday tasks.
WED LOVE TO MEET YOU IF:
Youre proud of your degree (Bachelor Master MBA) and realworld operations experience.
You have 4 years of relevant work experience in Trust & Safety scaled operations or a related role at an ecommerce company or marketplace specifically handling issues like copyright regulated goods etc.
You have a proven track record of developing and implementing effective enforcement processes with a strong understanding of safety principles and risk management.
You can quickly identify problems thoroughly analyse them and deliver feasible policy enforcement solutions.
You possess strong communication and interpersonal skills including experience in stakeholder engagement and advocacy.
You thrive in a fastpaced dynamic environment managing multiple priorities and driving results under tight deadlines.
Your oral and written English is business fluent.
If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER:
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60 (or more) remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: BY DESIGN: At Zalando our vision is to be inclusive by design. And this vision starts with our hiring we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit. our diversity & inclusion strategy: employee resource groups: Experience: Manager
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.
Employment Type
Full-Time
Key Skills
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