Case Coordinator
Case Coordinator
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Job Description
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The Opportunity
At BioScript Solutions were committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada weve grown into a national network of 13 pharmacies 100 Coverdale Clinics and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together with our thirdparty logistics and A&D Wholesale operations were proud to be a Canadian leader in specialty health care.
Your future starts here
We are looking for an engaged individual based in Oakville Ontario to assume the role of Patient Case Coordinator. This is a full time permanent role. The key functions include high quality coordination of patient care and services undertaking the management of specific projects or cases within NavieGo.
How you will make an impact
- Management of assigned patient cases and/or projects;
- Understanding and adhering to organizational and case management processes;
- Coordinating with patients physicians offices laboratories and other stakeholders;
- Reviewing analyzing and validating information provided by patients and healthcare providers to facilitate the initiation and maintenance of services;
- Receiving documenting and reporting Adverse Events as per organizational and case management processes;
- Maintaining clear communication at all times with patients and internal and external stakeholders;
- Maintaining thorough documentation of all activities;
- Providing inbound and outbound telephone support to patients primary healthcare providers and other stakeholders;
- Providing feedback to refine the overall patient and stakeholder experience;
- Ongoing product and process training as required by management; and
- Other duties and tasks as required.
What youll bring to our team
- Minimum of 1 year of experience in client service within a busy health care environment;
- Bilingualism in English & French is a requirement;
- Some experience in a high call volume call centre is an asset. Experience in the pharmaceutical field is an asset;
- Previous experience in case management is an asset;
- Postsecondary education in related field is required;
- Proven excellence in customer service related tasks
- Exceptional organizational skills and strong attention to detail;
- Demonstrated prioritization skills and ability to multitask to meet tight deadlines;
- Strong problem solving skills and comfortable working with some autonomy;
- Comfortable working with computers and technology specifically the Microsoft Office suite of products;
- Effective interpersonal skills with a positive demeanor under high pressure situations.
With one tree planted for every new hire why not start your new job on a green foot and help us lower our carbon footprint.
Job Status: Full Time Permanent
Job Location: Oakville ON
Application Deadline: July 21 2023
Our commitment to our team our patients and our community
BioScript Solutions supports public health guidelines and recommendations regarding COVID19 vaccines. As such any offers of employment will be contingent on the candidates acceptance to comply with our COVID19 Vaccination Policy.
As one of Canadas Best Managed Companies we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives our teams passion for creating change extends from patient care to community care.
Were proud to be an equal opportunity employer. As a peoplecentric organization were committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.
We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at emailprotected.
Lets Talk
If youre looking for a collaborative and dynamic workplace where you can bring and be your best apply now and join our #BestTeam
A little bit about us
BioScript Solutions
Who We Are
BioScript Solutions is a network of companies that provide a unique complement of services supporting the distribution and provision of complex drug therapies. We are dedicated to providing the highest quality patient centered care in the specialty pharmacy industry in Canada. We are working to improve patient care within the specialty pharmaceutical industry through our distribution pharmacy clinic and patient program networks.
Who You Are
We carefully handpick people to join our BioScript family who share our enthusiasm for improved access to care and our entrepreneurial spirit. Are you looking to join an innovative Canadian owned pharmaceutical organization with an excellent culture and environment all while having the opportunity to really make an impact Does your personal career mission align with our mission We want to hear from you!
Mission Statement
To engage patients by providing comprehensive pharmacyled care while focusing on delivering
optimal patient outcomes through access reimbursement and clinical services.
Career Opportunities
Within our network of companies youre sure to find your niche if you have a background or interest in healthcare. Across Canada we have opportunities for Staff Pharmacists Pharmacy Assistants and Regulated Pharmacy Technicians. In select locations we have opportunities for patient and organizational support professionals such as Patient Reimbursement Managers Pharmacovigilence Associates Data Analysts Accountants and IT Professionals.
How To Apply
Interested in being considered Current active opportunities can be found here: . For consideration for future opportunities as they arise (we are growing! please send your resume and indication of what type of role you are looking for to emailprotected. Resumes will be kept on file for consideration for a period of 6 months. All applications are held in strict confidence.
Required Experience:
IC
Employment Type
Full-Time
