Junior IT Support - Incident Management R-17774
Junior IT Support - Incident Management R-17774
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6000 people in 31 countries we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a futureready company come join us! Learn more at dnb/careers.
Join Our Team at Dun & Bradstreet ECC Operations!
Are you ready to be part of a dynamic team that provides 24x7 Level 1 support for our global production applications Youll play a crucial role in monitoring incident handling escalations and service restorations.
What Youll Do:
Proactively monitorapplication alerts and events to keep our systems running smoothly.
Follow ITIL Incident and Problem processesand escalation procedures to ensure quick and effective resolutions.
Review application run booksand execute routine service restoration steps to manage and resolve incidents efficiently.
Collaborate with peers application support teams engineering teams service desk and infrastructure NOCto handle service incidents and requests seamlessly.
If youre passionate about maintaining high standards of service and enjoy working in a fastpaced environment we want to hear from you!
Responsibilities
- Perform proactive checkouts and monitoringto avoid service outages or limit their impact. Handle fault isolation notifications and escalations to restore service as necessary.
- Manage the escalation processto L2 if issues cannot be resolved within the L1 team ensuring the correct team is paged an oncall engineer responds and progress is tracked.
- Support Issue Bridgesfor important issues requiring multiple teams including setting up calls paging participants taking timeline notes for Incident Reviews and sending status updates to Senior Executives.
- Review Runbooks and predeployment activitiesto ensure health monitoring production readiness and understanding of recovery procedures.
- Support scheduled and CAB approved changesand proactive maintenance activities such as validating failover recoveries release deployments and routine infrastructure health checks.
- Demonstrate a proactive desire to learnand contribute to improvement initiatives.
Skills
- Primary degreein Computer Science or related field with 24 years of relevant industry experience.
- Valued certifications: A CCNA MCP Linux etc.
- Solid working knowledgeof application fundamentals and functions Windows OS Linux HP UX Big IP Load Balancers.
- Good knowledgeof operations procedures application troubleshooting and security principles.
- Working knowledgeof webbased services including Apache JBoss Tomcat IIS and restoration of their services.
- Strong customer service and communication skills.
- Comfortable workingwithin a highly collaborative team environment as well as independently.
- Weekend and offhours shift work and supportis required.
- Strong understanding and experiencewith ITIL incident and problem management processes and analytical skills.
- Excellent English written and verbal skills with the ability to succinctly summarize key technical findings and root cause analysis.
- Ability to multitask and prioritizewith high attention to detail.
- Experience with system monitoring and automationis preferred
All Dun & Bradstreet job postings can be found at and Official communication from Dun & Bradstreet will come from an email address ending in @dnb.
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Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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