Content Reviewer - Process Associate Italian On Site Krakow

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Content Reviewer Process Associate Italian On Site Krakow!
In this job you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities
Understand and remain up to date with content policies and guidelines shared by the customer
Analyze online videos social media web page and advertising content for compliance
Examine the content which could be in text image audio video or another format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies/tools/processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever urgent and requested by the manager
Perform tasks requested by the manager to ensure KPIs and all performance metrics are met
Uphold positive working environment in all internal/external interactions
Willingness to learn and work on a dynamic project

Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour break length bank holidays occasional workrelated travelling) This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence selfharm child abuse and hate speech.
Qualifications we seek in you!
Minimum Qualifications / Skills

Proficient level of Italian min B2
Very good level of English min B2
Previous experience in content moderation would be an asset
High School Degree

Preferred qualifications
Trust & Safety Experience preferably content labelling and/or moderation
Neutral mindset to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude

What can we offer
Attractive salary;
Stable job offers employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our awardwinning learning platform
Benefits such as Insurance Luxmed Multisport Lunchpass Card additional vacation days biking policy

As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.