CrunchTime Tech Support
CrunchTime Tech Support
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 92300 - 115300
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
DIN TAI FUNG RESTAURANTS
Job Title: CrunchTime Tech Support
Compensation: $Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors including but not limited to prior experience relevant expertise current business needs and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid Din Tai Fung Corporate Office in Arcadia California
About Us:
Din Tai Fung a globally acclaimed culinary icon renowned for the art of Xiao Long Bao is on a mission to create firstclass dining experiences through its unwavering commitment to excellence in food service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by BingYi Yang and his wife PenMei Lai Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today the Michelinrecognized restaurant brand continues to be familyowned and passed down through generations with more than 170 locations in 13 countries worldwide.
Since its founding Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000 the restaurant brand opened its first U.S. location in Arcadia California and has 16 locations todate offering an upscale yet inviting cultural dining experience. With each restaurant each interaction and each bite DTF aims to bring people together to inspire appreciation of culture.
Benefits and Perks:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents medical insurance
- Dental Vision and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Opportunities for growth; we love promoting within!
About the Role:
Responsible for supporting restaurants to optimize the food journey and achieve our COGS goals. This includes simplifying inventory management finding prep and portioning efficiencies and continuing to simplify tools and systems to support quality and food safe service. Food journey tools and systems include physical tools like smallwares content like recipes job aids and digital applications to guide prep and production. You will ensure that optimal processes are communicated and well understood by restaurant teams.
Responsibilities:
Food Journey Operations
- Drive process improvement and simplification for inventory & COGS management for operators:
- Address restaurant questions or concerns related to inventory variances & system support.
- Follows up with recommendations for new company programs and initiatives
- Leverage data & analysis to identify opportunities to improve COGS performance through reducing food variances & waste prep & line purchasing and inventory management.
- Create & maintain training and reporting to support restaurant COGS performance.
- Examples include variance reporting inventory SOPs budgeting tools etc.
- Teaching and reviewing Crunchtime processes with Store leaders and managers
NRO Support
- Set up and maintain user access levels Set up Crunchtime ensure appropriate users access train kitchen managers
- Review plans for new restaurants to ensure all layouts protect efficient labor prep & food safety requirements.
- Communicate deviations from standards to Ops Innovation & support exploration.
- Ensure feedback is reviewed and implemented into revised plans as needed in collaboration with Design Managers.
Role Competencies: Interpersonal skills Demonstrates selfawareness Being resilient Nimble learning Customer focus
Job Requirements:
- 3 years of experience restaurant and/or kitchen operations working with key stakeholders such as culinary supply chain operations food safety technology and ops leadership
- Strong knowledge of inventory management systems (e.g. NetChef Enterprise)
- Must be proficient in CrunchTime software knowledge
- Restaurant operations experience esp. in kitchen operations
- Strong depth of knowledge for kitchen equipment and supplies and experience with a large vendor network
- Highly analytical approach to problem solving using both qualitative and quantitative data; natural curiosity and desire for continuous improvement.
- Proficient MS suite user with Excel mastery and Google suite of apps
- Excellent communications skills with the ability to teach process to managers
- Service minded approach to the work being highly sensitive to the needs operations
Preferred Requirements:
- Experience with data analytics restaurant management business administration operations management or equivalent
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other jobrelated duties assigned by their supervisor.
Din Tai Fung is an EVerify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
As part of our hiring process Din Tai Fung uses EVerify to confirm employment eligibility for all newly hired employees. EVerify is an internetbased system that allows employers to compare information from an employees Form I9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employees eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws the Company will be required to terminate their employment immediately. To learn more about EVerify please visit: must be 18 years or older.
Flexible work from home options available.
Compensation: $92300.00 $115300.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
ABOUT DIN TAI FUNG
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958 Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding Din Tai Fung has become worldrenowned for its quality standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.
Employment Type
Full-Time
Key Skills
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