Customer Support Specialist
Customer Support Specialist
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Job Description
The Customer Support Specialist will be a crucial member of the broader Customer Success Team. Responsible for delivering toptier customer service throughout the sales process on our distribution platform the role involves tasks like modifying bookings and handling new bookings generated through the website.
The ideal candidate will possess a strong passion for delivering exceptional customer care and aim to interact with customers and suppliers as part of a highly motivated team dedicated to exceeding client expectations.
In fulfilling the roles key responsibilities the Customer Support Specialists key priorities will include;
- Customer Service: Resolve product or service issues clarify requirements offer solutions and ensure client satisfaction.
- Sales Support: Recommend products or services based on client needs.
- Booking Support: Assist in daily website booking tasks including manual processing.
- Product Support: Aid the account management team with weekly checks and general club support.
- Relationship Building: Establish connections internally and externally through regular communication.
- Proactive Approach: Respond to and follow up on sales inquiries promptly.
Qualifications :
Minimum Requirements:
- Customer Focus: Prior experience in a technologyfocused customer environment is preferred but not required for entrylevel candidates.
- Basic Tech Skills: Familiarity with communication/CRM platforms and remote support tools is advantageous; willingness to learn new technologies is essential.
- Tech Enthusiasm: Passion for technology and a curiosity to learn are key traits for entrylevel candidates.
- Communication Skills: Strong communication skills are necessary; prior experience in call handling and assisting endusers is a plus.
- Proactive Attitude: Demonstrated proactive problemsolving and time management skills are important for entrylevel candidates.
- Team Collaboration: Ability to work in a fastpaced team environment and contribute effectively is valued.
Desirable Skills:
- Bachelors Degree: While not mandatory a degree in Computer Science Business or Communications is desirable.
- Interest in Sports Technology: Passion for sports and sports technology is a plus.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to
Although youll be hired as an NBCU employee your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time youll be a part of this exciting company as it takes shape.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
