Manager Strategic Client Solutions
Manager Strategic Client Solutions
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
ModernFi is seeking a Manager Strategic Client Solutions to serve as a critical subject matter expert (SME) on our market product and operational capabilities throughout the entire client journey. In this essential role you will work alongside Account Executives during the presale process and collaborate with Regional Directors postsale to ensure clients realize maximum value from our platform. As the technical knowledge cornerstone of our deal teams you will drive client success by providing expert guidance solving complex challenges and ensuring our solutions deliver measurable business outcomes. Your expertise will be instrumental in helping clients understand implement and optimize ModernFis platform for their specific needs. This position offers the opportunity to directly impact client success and retention while shaping ModernFis enablement strategy during a period of rapid growth.
The Role
Responsibilities
Serve as the definitive subject matter expert on ModernFis market positioning product capabilities and operational processes across all client interactions.
Partner with Account Executives during the presale process to articulate technical value propositions address complex questions and ensure solutions align with client needs.
Work closely with Regional Directors postsale to ensure clients achieve their strategic objectives and realize full value from our platform.
Drive technical implementation success by ensuring proper configuration and integration with client systems.
Guide clients through technical challenges providing expert consultation on how to maximize platform benefits for their specific use cases.
Develop and deliver specialized knowledge transfer sessions that empower clients to leverage our platforms full capabilities.
Create and maintain enablement resources alongside marketing managers and other teammates that showcase platform value and accelerate client success.
Identify opportunities to expand platform usage within client organizations based on deep understanding of their needs and our capabilities.
Provide valuable product and market feedback to internal teams based on client interactions and industry knowledge.
Serve as the escalation point for complex client questions that require deep product and operational expertise.
Participate in deal team meetings as the technical authority to support client acquisition retention and expansion efforts.
Track and analyze client usage patterns to identify opportunities for enhancing value realization.
About You
Deep understanding of financial technology markets products and operational considerations.
Exceptional ability to translate complex technical concepts into clear value propositions for diverse audiences.
Proven track record of helping clients achieve tangible business outcomes through technology solutions.
Strong consultative skills with the ability to understand client needs and recommend appropriate solutions.
Experience functioning as a trusted advisor throughout the entire client lifecycle.
Excellent presentation and communication skills with the ability to engage effectively in both technical and business discussions.
Strategic mindset that can connect client challenges to platform capabilities and identify value creation opportunities.
Teamoriented approach with experience working collaboratively on deal teams alongside sales and customer success personnel.
Ability to balance technical expertise with business acumen in clientfacing situations.
Strong problemsolving abilities with a solutionsoriented mindset.
Excellent project management skills with attention to detail.
3 years of experience in a technical presales client enablement or solution consulting role preferably in fintech SaaS or financial services.
About Us
The caliber and character of the ModernFi team set us apart.
We value competence and drive over experience and look for compassionate people with a diverse set of backgrounds. We appreciate technical ability dedication and humble confidence. Above all we value respect respect to our colleagues our clients our partners and to ourselves. Because we are a closeknit team of high performers we are selective and considerate with every hire.
The people at ModernFi could be doing anything in the world yet they choose to be here.
Benefits
We offer generous salary unlimited PTO 401(k) and premium health dental and vision insurance. As an early hire you will have access to significant equity and commission at a critical stage of the companys growth.
The Process
If youd like to learn more please email us at . Our process is focused on cultural and personality fit. We are excited to get to know you learn about what motivates you and ensure that we can accelerate your personal and professional growth.
Required Experience:
Manager
Employment Type
Full-Time
