Client Success Specialist- French Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
This dynamic role involves providing timely technical support resolving client inquiries conducting training sessions and working closely with internal teams to improve service delivery.
Become part of an industrytransforming journey. At Garment IO we value ambition innovation and exceptional client service. Unlock your potential and contribute to shaping the future of manufacturing as a Client Success Specialist!
Maintain effective prompt and accurate communication with all factories via phone chat and email.
Support factories with oncall and online technical and nontechnical training
Identify and handle issues complaints and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
Document responses cases and SOPs for technical support.
Requirements
12 years of work experience in client support or any related field
Proficient in the French language encompassing speaking reading and writing skills.
Excellent command of written and spoken Arabic & English.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multistakeholder large factories
Strong time management skills
Ability to multitask prioritize and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.
Benefits
- Social insurance
- Medical insurance
- Transportation allowance
- Education allowance
Work Conditions
- Fridays & Saturdays are off.
- Flexible work environment with 8hour workdays.
- Hybrid workweek.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
