Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Work within a highly dynamic business with the energy and style of a startup
- Be part of building a business thats launching new products and events at scale
- Take the opportunity to accelerate your career and make a real impact
The Role
The Customer Success Manager is responsible for managing and ensuring the successful delivery of all sponsorrelated deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors managing sponsor expectations coordinating internal teams and tracking the fulfillment of commitments to ensure sponsors receive the agreedupon benefits and value.
Key Responsibilities
- Coordinate with the sales marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
- Provide sponsors with a detailed overview of the deliverables and timeline
- Set up and maintain a centralized tracker to monitor the progress of deliverables
- Act as the central point of communication between sponsors and internal teams collect necessary information (e.g. logos company profile speaker info etc. from the sponsors within the timeline
- Work with the marketing and design team to ensure all sponsor branding and assets meet the agreedupon brand guidelines of the sponsor and Global Health standards
- Regularly update sponsors on the status of their deliverables including any challenges or delays. Establish regular checkins to discuss the progress or any adjustments
- Ensure that operational and logistical teams have the necessary information to execute onsite or online activities related to sponsorships
- Perform quality assurance checks on all deliverables to guarantee accuracy consistency and high standards
- Collaborate with internal teams to complete the post show report for sponsors on the performance and effectiveness of sponsorship deliverables such as engagement and brand visibility
Qualifications :
- Strong communication skills: Ability to convey complex information in a simple and understandable way. Smooth the conversations between internal team and external clients
- Organization and Time Management: Keeping track of timelines deliverables and followup tasks is essential
- Attention to Detail: Ensuring no important details are missed when discussing the scope of work timelines and expectations
- Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays
- Arabic speaking is required
Additional Information :
Core Benefits:
- Medical Insurance for individual and family
- Annual leave 25 days
- Remote working on Sundays
- Working anywhere 1 month every year
- School fees contribution 40000 SAR per child per year (up to a max of three children)
- Wellbeing Benefits
- Family visa costs (up to a max of three children)
- Individual annual flight allowance for expats
International Relocation Package*:
- Paid flight to Riyadh individual and family (up to a max of three children)
- 60 days accommodation or suitable serviced apartment from your arrival date or a oneoff payment of SAR 5000
- Up to SAR 2500 reimbursement of shipping goods/excess baggage costs
- Individual annual flight allowance
- Paid flight home for individual and end of service gratuity payment when leaving the company (if applicable)
Local Relocation Package*:
- Paid flight to Riyadh individual and family (up to a max of three children)
- 30 days accommodation or suitable serviced apartment from arrival date or a oneoff payment of SAR 5000
- Up to SAR 2500 reimbursement of shipping goods/excess baggage costs
*If eligible
We work hard to make sure life at Informa is rewarding supportive and enjoyable for everyone. Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. We dont just accept difference we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disabilityfriendly environment. If you require any support or adjustments to participate in our interview or selection processes please let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
